Senior Manager, Business Operations eCommerce - Big & Bulky Fulfillment (Sam's Club)
Position Summary... Sam's Club is evolving how members receive the products they love-whether shipped to home, delivered from a local club, or routed through our partner network. As the Senior Manager, Business Operations Ecommerce - Big & Bulky Fulfillment, you will be accountable for the transformation, day-to-day performance and continuous improvement of the Big & Bulky Ship-to-Home and shipping channel, ensuring orders are delivered quickly, accurately, and cost-effectively. This role plays a critical part in executing Sam's Club's fulfillment strategy. You will focus on optimizing current operations, improving routing and carrier performance, and driving measurable gains in speed, cost, and quality. Working closely with Directors, Site Operations, Supply Chain partners, and last-mile carriers, you'll translate strategy into action and ensure initiatives are implemented with operational rigor. This role is ideal for a strong operator who thrives in data, leads teams through execution, and drives results in a fast-paced, complex environment. What you'll do... • Drive Big & Bulky Transformation Initiative: Build and execute a cross-functional transformation plan to simplify the Big & Bulky experience, addressing key friction points across delivery, damage, returns, and fulfillment. • Elevate Shipping & Fulfillment Performance: Own key metrics including on-time delivery, order accuracy, damage rates, and shipping cost across assigned channels. • Execute Fulfillment Strategy: Partner with Directors to operationalize network and routing strategies, ensuring initiatives are implemented effectively and deliver expected outcomes. • Optimize Routing & Cost: Improve node selection, carrier utilization, and club-based fulfillment decisions to balance speed, service, and cost. • Lead and Develop a Team: Manage and coach managers and/or individual contributors, building strong analytical capability and accountability for results. • Partner Cross-Functionally: Collaborate with Site Ops, Supply Chain, Technology, and Walmart counterparts to resolve issues, launch improvements, and scale best practices. • Leverage Data for Continuous Improvement: Analyze fulfillment and shipping data to identify trends, root causes, and opportunities; translate insights into clear action plans. • Improve Member Experience: Ensure operational processes, systems, and settings support fast, reliable delivery while minimizing friction for members and operators. What you'll bring... • Fulfillment or Operations Experience: Proven experience managing complex fulfillment, logistics, or ecommerce operations, ideally including ship-to-home or last-mile delivery. • Strong Execution & Problem-Solving Skills: Ability to break down complex problems, prioritize effectively, and drive initiatives to completion. • People Leadership: Experience leading managers or teams, with a focus on performance management, development, and engagement. • Analytical Acumen: Comfort working with large data sets, performance metrics, and financial drivers to inform decisions and recommendations. • Cross-Functional Influence: Ability to partner effectively across teams and influence outcomes without direct authority. • Bias for Action: Track record of driving tangible improvements in speed, cost, quality, or reliability in an operational environment. • Customer- and Cost-Focused Mindset: Ability to balance member experience with operational efficiency and financial discipline. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits include medical, vision and dental coverage -Financial benefits include 401(k), stock purchase and company-paid life insurance -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits include medical, vision and dental coverage -Financial benefits include 401(k), stock purchase and company-paid life insurance -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). ã…¤ ã…¤ ã…¤ ã…¤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in information technology, computer science, or related area and 5 years' experience in eCommerce merchandising, site operations, business management, or related area OR 7 years' experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area. 2 years' supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area Primary Location... 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Apply tot his job