**Senior Program Manager, Consumer Customer Service Support, Program Delivery Group at arenaflex**

Are you a seasoned program management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? Look no further than arenaflex, where we're seeking an experienced Senior Program Manager to join our Consumer Customer Service Support (C2S2) Program Delivery team. As a Senior Program Manager at arenaflex, you'll play a critical role in driving business growth and customer satisfaction through the delivery of high-impact projects that transform the customer and customer service associate experiences. You'll collaborate with global, cross-functional business teams and customer service operations to ensure readiness and deliver projects that make a real difference in the lives of our customers. **About arenaflex** arenaflex is a leading global company that's revolutionizing the way people shop, work, and live. With a commitment to innovation, customer obsession, and operational excellence, we're constantly pushing the boundaries of what's possible. Our Consumer Customer Service Support (C2S2) Program Delivery team is at the forefront of this effort, working tirelessly to ensure that our customers receive the best possible experience every time they interact with us. **Key Responsibilities** As a Senior Program Manager at arenaflex, you'll be responsible for: * Defining the strategy and direction for projects and gaining consensus and clear alignment at all levels as appropriate * Interacting with cross-disciplinary and cross-functional teams, including Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the project's standard operational procedures, processes, and technical requirements * Defining, prioritizing, and planning projects that need to be implemented to execute on the process and technical requirements * Scheduling, securing resources, and managing cross-functional teams to deliver to these projects * Monitoring the execution and ensuring the delivery of projects in a program is to an appropriate level of quality, ensuring the overall integrity of the request * Monitoring project's overall progress; anticipating risks, resolving issues, and initiating corrective action as appropriate * Managing the dependencies and the interfaces between projects and negotiating the trade-offs needed * Providing overall stakeholder management and project progress reporting on a regular basis * Where applicable, managing and overseeing third-party contributions to the project **A Day in the Life** As a Senior Program Manager at arenaflex, you'll enjoy a dynamic and fast-paced work environment that's always challenging and rewarding. You'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. You'll also have access to a full range of benefits, including: * Medical, dental, and vision coverage * Maternity and parental leave options * Paid time off (PTO) * 401(k) plan **Basic Qualifications** To be considered for this role, you'll need: * 5+ years of program or project management experience * Experience using data and metrics to determine and drive improvements * Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership * Bachelor's degree **Preferred Qualifications** While not required, we're particularly interested in candidates with: * 2+ years of driving process improvements experience * Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field **Compensation and Benefits** arenaflex offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **Diversity, Equity, and Inclusion** arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit **How to Apply** If you're a motivated and experienced program management professional who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our internal or external career site to submit your application. Apply Job! Apply for this job