SimpliFid Crypto Support Associate
Fidelity Investments is seeking a SimpliFid Crypto Support Associate to join their Plynk Crypto support team. The role focuses on providing exceptional customer service and technical assistance to investors using a mobile-first app designed for crypto investments. Responsibilities Support customers with cutting edge offerings like Crypto Provide seamless digital customer service and technical assistance ranging from basic app and device navigation to the diagnosis and problem resolution of highly complex issues Help customers grow their knowledge of investing in cryptocurrency Skills Financial services knowledge and/or technical support experience required Strong problem-solving, collaboration, communication, and engagement skills Strong organizational skills and the ability to manage multiple tasks at a given time Basic knowledge of Cryptocurrency Possesses a drive to solve complex issues and deliver an exceptional customer experience every day Self-starter and comfortable working independently when needed Excellent written and verbal communications skills; the ability to multi-task and respond quickly Proven technical knowledge of Microsoft Windows and Office applications Strong analytical and problem-solving skills Ability to contribute ideas, as well as influence and execute them in a collaborative environment Ability to lean into change, while multi-tasking in a multifaceted financial service center Desire for growth and an appetite for endless learning College Degree or equivalent work experience preferred Business writing experience preferred Benefits Comprehensive health care coverage and emotional well-being support Market-leading retirement Generous paid time off and parental leave Charitable giving employee match program Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career Company Overview Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. It was founded in 1946, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is