Virtual Item Processing Lead Specialist

KeyBank is seeking a detail-oriented Processing Specialist to support banking operations by managing and optimizing image-based workflows. This role focuses on processing, validating, and enhancing digital images for financial documents, ensuring accuracy, compliance, and efficiency in transaction processing. Responsibilities Process and validate images of checks, payment documents, and other financial records using specialized imaging systems Ensure compliance with Key Bank’s banking standards, regulatory requirements, and security protocols Optimize image quality for accurate data extraction and fraud description Collaborate with operations and IT teams to troubleshoot imaging issues and improve workflows Monitor system performance and recommend enhancements for speed and accuracy Maintain documentation for imaging processes and adhere to audit requirements Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process May assist in reviewing or ensuring proper documentation or procedures are used for basic activities Performs basic routine tasks assigned by manager with little autonomy May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers Completes work by following clear defined procedures Identifies and resolves moderate issues by following established guidelines Refers more complex problems to Senior level or supervisor May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts Recommends and implements programs to solve routine issues, contributes to workflow or process change and redesign, and forms a foundational/basic understanding of the specific product or process Is fully proficient in duties while working under moderate to limited supervision Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice Skills High School Diploma or GED (required) Minimum 1 year in operations or general office role (required) Strong 10 key skills are required Bachelor's Degree or equivalent experience (preferred) Company Overview At KeyBank we’ve made a promise to our clients that they will always have a champion in us. It was founded in 1849, and is headquartered in Cleveland , Ohio, US, with a workforce of 10001+ employees. Its website is