**Weekend Part-Time Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a valued partner in the customer service industry, we've built a reputation for providing top-notch support to over 1000 companies across the nation. Our team is passionate about making a difference in the lives of our customers, and we're seeking a highly motivated and production-driven individual to join our Operations team as a Weekend Part-Time Customer Service Representative. **About arenaflex** arenaflex is a leading inbound call center specializing in customer service and benefits compliance. We've been recognized as a Great Place to Work twice, and our commitment to creating a positive work environment has earned us a loyal team of professionals who share our vision. As a remote employee, you'll have the flexibility to work from the comfort of your own home office, choosing from a variety of shifts to suit your schedule. **Job Summary** We're looking for a Customer Service Representative who is passionate about delivering exceptional customer experiences. As a Weekend Part-Time CSR, you'll be responsible for providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs. You'll work closely with our team to identify and resolve customer issues, utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries. **Responsibilities** As a Weekend Part-Time Customer Service Representative, your duties will include: * Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs * Offering empathy and support to customers during the claim process * Collecting and documenting all claim details provided by the customer into the claim accurately * Identifying and resolving customer issues by adhering to clients-specific handling instructions * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries * Punctuality and Reliability: remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support * Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage * Successfully demonstrating arenaflex's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Required Skills and Abilities** To succeed in this role, you'll need: * Language Skills: + Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm **Education and Experience** * High School Diploma or general education degree (GED) required * 1-2 years of quality assurance experience preferred **Network Requirements** * Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net) * Ethernet connection is not required, however strongly recommended * Must be on a private network, not allowed to work in public locations * No VPNs are allowed, as logins must happen in the US **Benefits and Compensation** As a Weekend Part-Time Customer Service Representative at arenaflex, you'll enjoy: * Competitive compensation * 20+ hours per week * Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * Less than 20 hours per week + Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **Why Join arenaflex?** At arenaflex, we're passionate about creating a positive work environment that supports our employees' growth and well-being. As a remote employee, you'll enjoy the flexibility to work from home, choosing from a variety of shifts to suit your schedule. Our team is dedicated to delivering exceptional customer experiences, and we're committed to making a difference in the lives of our customers. **How to Apply** If you're a motivated and production-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this Weekend Part-Time Customer Service Representative role at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals. Apply for this job