**Bilingual Spanish / English Customer Service Representative – Empowering Exceptional Client Experiences at blithequark**

Are you a charismatic and empathetic individual with a passion for delivering outstanding customer service in both English and Spanish? Do you thrive in fast-paced environments and have a knack for turning client interactions into long-term relationships? If so, we invite you to join the dynamic team at blithequark as a Bilingual Customer Service Representative. As a key member of our customer support team, you will play a vital role in providing personalized solutions to our rapidly growing client base, fostering a loyal community of beauty enthusiasts who trust blithequark for their custom home hair color needs. **About blithequark** blithequark is a pioneering beauty brand that has revolutionized the hair color industry with its innovative approach to custom color creation. As a 10x winner of Allure's Best Hair Color, we have crafted over 310,000 unique color variations, empowering our clients to express their individuality and confidence. Our commitment to excellence, customer satisfaction, and community engagement has earned us a loyal following and a reputation as a leader in the beauty industry. **Job Summary** We are seeking a highly motivated and bilingual Customer Service Representative to join our team in providing exceptional support to our clients. As a key member of our customer support team, you will be responsible for delivering outstanding service via phone, email, and chat in both English and Spanish. Your consultative sales skills, paired with your ability to connect with clients on a personal level, will enable you to assess client goals, educate them on the benefits of blithequark, and propose customized solutions that meet their needs. **Key Responsibilities** * Provide exceptional customer service via phone, email, and chat in both English and Spanish, ensuring that clients receive personalized solutions to their hair color needs. * Utilize consultative sales skills to assess client goals, educate them on the benefits of blithequark, and propose customized solutions that meet their needs. * Retain clients in accordance with company requirements and client needs, fostering long-term relationships and loyalty. * Meet and exceed individual goals, consistently delivering high-quality service and driving client satisfaction. * Document client interactions accurately, maintaining a high level of professionalism and attention to detail. * Communicate ongoing retention activity and progress to the team, ensuring seamless collaboration and knowledge sharing. * Respond to clients and reviews through Social Media, maintaining a positive and engaging online presence. * Project professionalism and work cooperatively with other departments, seeking further advice and guidance when necessary. **Essential Qualifications** * Excellent written and oral communication skills, with native-level fluency in English and Spanish. * 1+ years of customer service or call center experience, preferably with an emphasis on retention sales. * Experience selling in a solution or service environment, with top-notch phone presentation skills. * Active experience utilizing CRM systems to document daily calls, meetings, and activity. * Must be organized, self-motivated, driven, and have an appetite to succeed. * Consistent track record of retaining a high percentage of clients. * Excellent writing skills. * Stable work history. **Preferred Qualifications** * Experience with Zendesk. * Highly motivated and energetic individual with a passion for delivering exceptional customer service. * Flexible and able to thrive in fast-paced, high-growth environments. * Ability to commute to El Segundo, CA Headquarters for occasional trainings and team-building events. **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. Our company culture is built on a foundation of authenticity, work-life balance, and a supportive team environment. We offer a range of benefits and perks, including: * Medical, dental, vision, and life insurance plans * 401K Match * 15 days of Paid Time Off + 12 company holidays * Complimentary color services and products * Rewarding culture and supportive team environment * Fully remote position **Compensation and Benefits** * Hourly rate: $18/hour * Occasional overtime may be required * Comprehensive benefits package, including medical, dental, vision, and life insurance plans * 401K Match * Paid Time Off and company holidays * Complimentary color services and products **How to Apply** If you are a charismatic and empathetic individual with a passion for delivering exceptional customer service in both English and Spanish, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We look forward to welcoming you to our dynamic team at blithequark! Apply for this job