**Director of Product Development for blithequark Digital Labs - Membership Growth and Customer Experience Innovation**

At blithequark, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about creating a better future for our customers, colleagues, and the world around us. As a global leader in the financial services industry, we're committed to providing exceptional customer experiences, driving technological innovation, and fostering a culture of inclusivity and diversity. blithequark Digital Labs is at the forefront of this innovation, responsible for catalyzing new ideas, incubating emerging technologies, and developing cutting-edge products that transform the way our customers live, work, and interact with our brand. We're a fast-paced, dynamic team that collaborates with top technology companies and strategic partners to bring game-changing products to market. **The Role: Director of Product Development for Membership Growth and Customer Experience Innovation** We're seeking a seasoned product leader to join our Global New Product Development and AI team as a Director of Product Development, focused on driving Membership Growth and Customer Experience Innovation. As a key member of our team, you'll lead the development of new membership products and experiences that leverage data, AI, and emerging technologies to create personalized, predictive, and proactive customer interactions. **Key Responsibilities:** * **Product Strategy Development:** Formulate a comprehensive strategy for new membership products and associated platform capabilities, aligning with company goals and user needs. * **Product Roadmap Management and Delivery Planning:** Drive the development and execution of a detailed product roadmap, prioritizing features and enhancements to optimize user engagement, repeat usage, and monetization. * **Elegant Customer Experience Design:** Champion the creation of an intuitive user interface, collaborating closely with design/UX teams to create visually appealing layouts, seamless navigation, and delightful interactions. * **Content Definition & Curation:** Develop a robust strategy for content selection, categorization, and prioritization, collaborating with business development and strategic partnerships teams to ensure a diverse and engaging mix of relevant content types, sources, and formats. * **Personalized Recommendation Algorithms:** Oversee the development and refinement of personalized recommendation algorithms leveraging machine learning and data analysis techniques, ensuring accuracy, relevance, and diversity in content suggestions. * **Cross-functional Collaboration:** Collaborate closely with engineering, design, data science, business development, and enablement teams to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards. * **User Insights & Analytics:** Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth. * **Performance Monitoring & Optimization:** Establish key performance indicators (KPIs) and regularly monitor product performance, conducting A/B testing and experimentation to optimize algorithms, content relevance, and overall effectiveness. * **Team Leadership and Coaching:** Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture, encouraging innovation, continuous learning, and accountability. **Requirements:** * **Strong Leadership Skills:** Prior experience managing a team of product managers, with a passion for colleague development, coaching, and mentoring direct reports. * **Product Development Experience:** A history of building new products (0-1) and shipping continuous improvements, with specific experience using data, machine learning (ML), and AI to solve customer problems. * **Commercial Acumen:** A good understanding of commercial considerations, with the ability to clearly articulate how your product will generate revenue. * **Clear Communication Skills:** Ability to convey product strategy and vision, adept at explaining complex concepts to a broad audience. * **Prioritization and Time Management:** Ability to prioritize features across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes. * **UX Design and Customer Research:** Clear understanding of UX design and customer research frameworks and principles. * **Global Team Experience:** Experience working as part of a global team, with the ability to flex your schedule to support multiple time zones (primarily UK and US West/East Coast). **Our Values: What We Stand For** At blithequark Digital Labs, our values are at the heart of everything we do. We're looking for people who resonate with these values: * **BOLD:** We boldly experiment and innovate by taking informed risks, overcoming the fear of failure, and letting the desire to learn drive us. * **CURIOUS:** We cultivate an environment where we are inquisitive and reflective of the ideas and actions of our customers, colleagues, partners, and leaders. * **EMPATHETIC:** We embrace our humanity in both our work and workplace, supporting our colleagues and customers to do the same. * **EMPOWERED:** We elevate each other through feedback and encouragement, while also welcoming healthy and constructive debate across peers, partners, and leaders alike. * **AUTHENTIC:** We authentically approach our conversations and the way we show up to others, communicating openly and honestly, with both good news and bad. * **INCLUSIVE:** We welcome diverse perspectives to our work and to the team, believing that different viewpoints and backgrounds make our products and ideas stronger. **What We Offer: Benefits, Perks, and Career Growth** At blithequark, we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * **Competitive Base Salaries:** A salary range of $130,000 to $205,000 annually, depending on experience and location. * **Bonus Incentives:** Opportunities to earn bonuses and incentives that recognize your hard work and contributions. * **Retirement Savings Plan:** A 6% company match on your retirement savings plan, helping you plan for the future. * **Financial Coaching and Well-being Support:** Free financial coaching and financial well-being support to help you manage your finances and achieve your goals. * **Comprehensive Benefits:** Medical, dental, vision, life insurance, and disability benefits to protect your health and well-being. * **Flexible Working Model:** A flexible working model with hybrid, onsite, or virtual arrangements, depending on role and business need. * **Parental Leave:** 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. * **Wellness Programs:** Free access to global on-site wellness centers staffed with nurses and doctors, as well as free and confidential counseling support through our Healthy Minds program. * **Career Development and Training:** Opportunities for career growth and development, with training programs and resources to help you succeed. **Why Join #Teamblithequark?** At blithequark, we're committed to creating a culture of inclusivity, diversity, and belonging. We're passionate about driving innovation, delivering exceptional customer experiences, and making a positive impact on our communities. As a member of our team, you'll have the opportunity to: * **Be Part of a Global Community:** Join a diverse community of colleagues from around the world, working together to achieve common goals. * **Drive Innovation:** Be at the forefront of innovation, developing cutting-edge products and experiences that transform the way our customers live, work, and interact with our brand. * **Develop Your Skills:** Take advantage of training programs, resources, and opportunities for career growth and development. * **Make a Positive Impact:** Contribute to our mission of making a positive impact on our communities, through volunteer programs, charitable initiatives, and more. **Take the Next Step** Are you ready to join #Teamblithequark and revolutionize the future of digital payments and membership experiences? 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