**Experienced Bilingual Korean Customer Support Specialist – Delivering Exceptional Chat and Email Experiences**

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our customer support team, you'll have the opportunity to make a real impact by providing top-notch chat and email support to our customers across the globe. If you're passionate about delivering exceptional customer experiences, have a flair for languages, and are eager to learn and grow with a dynamic company, we want to hear from you! **About blithequark** blithequark is a forward-thinking organization that's dedicated to empowering businesses to succeed in the digital age. Our innovative products and services are designed to help companies connect with their customers, streamline their operations, and drive growth. As a leading player in the industry, we're committed to fostering a culture of excellence, creativity, and collaboration. **The Role** As an Experienced Bilingual Korean Customer Support Specialist, you'll be responsible for delivering exceptional chat and email support to our customers across all channels, including social media. Your primary goal will be to emanate our brand and personality in every customer interaction, ensuring that our customers receive a WOW experience that leaves a lasting impression. To achieve this, you'll need to develop expertise on our product and internal software, as well as translate our product and customer communications into Korean. **Key Responsibilities:** * Deliver exceptional customer service through chat and email support, ensuring that customers receive a WOW experience across all channels * Translate our product and customer communications, including newsletters, lifecycle emails, and more, into Korean * Develop expertise on our product and internal software to help customers efficiently * Maintain happiness and positivity in every customer and team interaction * Collaborate with the customer support team to resolve customer issues and improve overall customer satisfaction * Stay up-to-date with product updates, industry trends, and best practices in customer support **Requirements:** * Professional level in your native language (Korean) and English communication skills * Strong passion to help people with different learning curves * Deep love for learning new things, problem-solving, and analytical skills * Experience in customer service in a fast-paced environment * Availability to work at full-time capacity (40 hours per week) **Essential Qualifications:** * 2+ years of experience in customer service, preferably in a fast-paced environment * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Proficiency in Korean and English languages, with the ability to translate complex technical information * Experience with customer support software and tools, such as Zendesk or Freshdesk * Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues **Preferred Qualifications:** * Experience working in a SaaS (Software as a Service) environment * Knowledge of product development and software engineering principles * Experience with content creation, including writing and editing * Familiarity with social media platforms and customer support tools * Certification in customer service or a related field **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and ability to maintain accuracy * Ability to work collaboratively as part of a team * Strong passion for delivering exceptional customer experiences * Willingness to learn and grow with the company **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their careers. As a member of our customer support team, you'll have access to a range of learning and development opportunities, including: * On-the-job training and mentorship * Regular feedback and coaching * Opportunities for career advancement and professional growth * Access to industry-leading training and development programs * Collaborative and dynamic work environment **Work Environment and Company Culture:** blithequark is a dynamic and innovative organization that's committed to fostering a culture of excellence, creativity, and collaboration. Our team is passionate about delivering exceptional customer experiences and is dedicated to making a real impact in the industry. As a member of our team, you'll have the opportunity to work with a talented and diverse group of professionals who are passionate about what they do. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including: * Competitive salary and bonus structure * Comprehensive health insurance and wellness programs * 401(k) matching and retirement savings plan * Paid time off and vacation days * Flexible work arrangements and remote work options * Access to industry-leading training and development programs * Collaborative and dynamic work environment **How to Apply:** If you're passionate about delivering exceptional customer experiences and have a flair for languages, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Apply Now:** Apply for this job