**Experienced Bilingual Portuguese English Customer Service Specialist – Remote Opportunity at blithequark**

Are you a highly motivated and tech-savvy professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? We are seeking a bilingual candidate to join our Scaled Business Success (SBS) team at blithequark as a Client Service Specialist and play a key role in supporting small businesses as they grow their teams. This is a fully remote, long-term temporary opportunity for a highly motivated and customer-focused professional who is fluent in both Portuguese and English and resides in the Eastern Time Zone of the US. As a Client Service Specialist at blithequark, you will be part of a team that values both experimentation and excellence, and is committed to providing equal employment opportunity for all persons regardless of non-merit based factors. **What You’ll Do** • Deliver exceptional support to small business clients via phone, chat, and email, helping them resolve issues and make the most of their Indeed accounts • Take a consultative approach to understanding client needs and delivering thoughtful, solutions-oriented guidance • Educate clients on blithequark's growing suite of products to ensure they get maximum value and results • Meet and exceed client experience metrics such as CSAT and conversion rates • Collaborate with internal teams including Product, Operations, Search Quality, and Aggregation to troubleshoot and elevate the client experience • Thrive in a team-oriented, fast-paced, and feedback-rich environment where continuous learning is the norm **What You Bring** • 1+ year of experience in customer service or B2B client support • Fluent in Portuguese and English (written and verbal) - this is a must • Tech-savvy with the ability to quickly learn and adopt new tools and systems • Experience with online advertising, SEM, PPC, recruitment marketing, or staffing is a strong plus • Strong multitasking skills and the ability to remain calm and professional under pressure • Eagerness to learn, grow, and contribute to a team that values both experimentation and excellence **Skills and Competencies Required for Success** • Excellent communication and interpersonal skills • Strong problem-solving and analytical skills • Ability to work in a fast-paced, dynamic environment • Strong attention to detail and organizational skills • Ability to work independently and as part of a team • Strong customer service skills and a passion for delivering exceptional experiences • Ability to learn and adapt quickly to new tools and systems • Strong technical skills, including proficiency in Microsoft Office and Google Suite **Career Growth Opportunities and Learning Benefits** • Opportunities for professional growth and development in a dynamic and fast-paced environment • Access to training and development programs to enhance your skills and knowledge • Collaborative and supportive team environment that encourages experimentation and excellence • Opportunities to work on high-profile projects and contribute to the success of blithequark • Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture Highlights at blithequark** • Fully remote work environment with flexible scheduling and work arrangements • Collaborative and supportive team environment that encourages experimentation and excellence • Opportunities for professional growth and development in a dynamic and fast-paced environment • Access to training and development programs to enhance your skills and knowledge • Recognition and rewards for outstanding performance and contributions to the team **Compensation, Perks, and Benefits** • Competitive hourly/weekly pay rate • Direct deposit and temporary health benefits options • Opportunities for professional growth and development in a dynamic and fast-paced environment • Access to training and development programs to enhance your skills and knowledge • Recognition and rewards for outstanding performance and contributions to the team **How to Apply** If you are a highly motivated and customer-focused professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **About blithequark** blithequark is committed to providing equal employment opportunity for all persons regardless of non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing, and employment process. If you require a reasonable accommodation, contact your local branch. blithequark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. 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