Experienced Customer Repair Support Specialist I – Onsite Services and Instrument Management Solutions Expert

Welcome to blithequark At blithequark, we are dedicated to delivering exceptional customer experiences through our innovative Instrument Management Services (IMS). As a leader in the industry, we strive to provide top-notch onsite services, ensuring that our customers' devices and instruments are always surgery-ready. We are now seeking a highly skilled and motivated Customer Repair Support Specialist I to join our team, focusing on reducing device and instrument repairs, improving customer retention, and driving business growth through process evaluation, effective communication, and collaboration with internal teams and customers. Job Overview In this critical role, you will have the opportunity to work closely with our customers, providing expert analysis, problem-solving, and customer engagement within a geographical market. Your primary objective will be to minimize downtime, ensure seamless operations, and foster long-term relationships with our valued customers. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the blithequark team. Key Responsibilities Conduct thorough reviews and perform basic analysis on repair trending data to identify areas for improvement and optimize our services. Provide in-depth analysis of repair trending and solution delivery, presenting findings and recommendations to internal stakeholders and customers. Lead Proactive Maintenance Inspections (PMI) for our service portfolio assets, ensuring that all instruments and devices are properly maintained and functioning at optimal levels. Receive and send out instruments or devices requiring repair, tracking the send/receive repair process to guarantee timely and efficient service. Perform instrument/device inspections for maintenance, identifying potential issues and implementing corrective actions to prevent future problems. Establish and nurture business relationships with customers, providing exceptional support, and ensuring that their needs are met and exceeded. Collaborate with internal teams, including sales, marketing, and customer service, to align our efforts and drive business growth. Stay up-to-date with industry developments, best practices, and emerging trends, applying this knowledge to continuously improve our services and processes. Essential Qualifications To be successful in this role, you will need to possess: A strong analytical mindset, with the ability to collect and analyze data, identify trends, and develop effective solutions. Excellent communication and interpersonal skills, with the capacity to build strong relationships with customers, internal stakeholders, and external partners. A customer-centric approach, with a deep understanding of the importance of delivering exceptional customer experiences and driving customer retention. Strong problem-solving skills, with the ability to think critically and outside the box to resolve complex issues. A high level of organization and time management, with the capacity to prioritize tasks, manage multiple projects, and meet deadlines. A strong technical foundation, with knowledge of instrument management, device repair, and maintenance principles. Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous experience in a similar role, with a proven track record of success in customer repair support, instrument management, or a related field. A degree in a relevant field, such as engineering, biology, or a related discipline. Certifications or training in instrument management, device repair, or maintenance. Experience with data analysis tools, software, and technologies. Knowledge of industry regulations, standards, and best practices. Skills and Competencies To excel in this role, you will need to possess a unique blend of technical, business, and interpersonal skills, including: Technical expertise : A strong understanding of instrument management, device repair, and maintenance principles, as well as the ability to apply this knowledge in a practical setting. Business acumen : A solid understanding of business principles, including customer relationship management, sales, and marketing. Communication skills : Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner. Problem-solving skills : A strong analytical mindset, with the ability to think critically and develop effective solutions to complex problems. Collaboration and teamwork : A high level of emotional intelligence, with the ability to build strong relationships with customers, internal stakeholders, and external partners. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Repair Support Specialist I, you will have access to a range of training programs, workshops, and conferences, designed to enhance your technical, business, and interpersonal skills. You will also have the opportunity to work with a talented team of professionals, who are passionate about delivering exceptional customer experiences and driving business growth. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on teamwork, innovation, and customer satisfaction. We believe in fostering a culture of excellence, where employees are empowered to take ownership of their work, share their ideas, and contribute to the growth and success of the company. At blithequark, you will be part of a talented team of professionals, who are dedicated to making a positive impact in the industry and delivering exceptional results. Compensation, Perks, and Benefits We offer a competitive compensation package, including a range of perks and benefits, such as: Vehicle Reimbursement Plan Cell Phone Stipend Robust Training Program Paid Time Off Healthcare, Dental, and Vision Benefits Long/Short Term Disability Coverage 401(k) with a company match Conclusion If you are a motivated and results-driven professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Repair Support Specialist I, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of the company. Don't miss this opportunity to take your career to the next level and apply today to become a part of the blithequark team! Apply for this job