**Experienced Bilingual Customer Support Specialist – Japanese (Keigo) and English – Revolutionizing Customer Experience at blithequark**

Are you passionate about delivering exceptional customer experiences and fluent in both Japanese and English? Do you thrive in a dynamic, hybrid remote work environment where technology meets human expertise? Look no further than this exciting opportunity to join blithequark as a Bilingual Customer Support Specialist – Japanese (Keigo) and English. At blithequark, we're pushing the boundaries of customer experience by combining the power of Agentic AI with the expertise of our human team members. Our innovative platform is designed to provide seamless, omnichannel support to students and instructors, ensuring that course quality and technical support are always top-notch. As a key member of our team, you'll play a vital role in delivering exceptional customer satisfaction and driving business growth. **About blithequark** blithequark is a forward-thinking organization that's passionate about harnessing the power of technology to revolutionize customer experience. Our team is comprised of talented individuals from diverse backgrounds, united by a shared commitment to excellence and innovation. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive. **The Role** As a Bilingual Customer Support Specialist – Japanese (Keigo) and English, you'll be responsible for providing exceptional customer support to students and instructors across multiple channels, including phone, email, chat, and social media. Your primary language will be Japanese (Keigo), with English as your secondary language. You'll work closely with our AI-powered platform to resolve customer queries, provide technical support, and ensure that course quality is maintained. **Key Responsibilities** * Provide omnichannel customer support in Japanese (Keigo) and English, responding to customer inquiries, resolving issues, and escalating complex problems to senior team members * Collaborate with our AI-powered platform to deliver seamless customer experiences, leveraging your knowledge of Japanese (Keigo) and English to ensure effective communication * Develop and maintain in-depth knowledge of our products and services, including course quality and technical support * Work closely with our team to identify and resolve customer pain points, providing actionable insights to drive business growth * Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices **Requirements** * 1+ years of experience in customer support for Japanese businesses, with a proven track record of delivering exceptional customer satisfaction * Advanced (C2) English Level, with the ability to communicate effectively in both written and spoken English * Knowledge and experience in using Honorific Japanese (Keigo), with a deep understanding of its nuances and applications * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * Proficiency in using customer support software and tools, including CRM systems and helpdesk platforms **Benefits** * Competitive compensation package, reflecting your value to our team and organization * Attractive benefits package, including health insurance, retirement savings, and paid time off * Access to fitness workouts and wellness programs, promoting a healthy work-life balance * Sabbatical leave, providing you with the opportunity to recharge and pursue personal interests * Training opportunities, including professional development programs and industry conferences **Work Environment and Culture** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our hybrid remote work model allows you to work from anywhere, while our team-based approach fosters collaboration, creativity, and innovation. We're passionate about diversity, equity, and inclusion, and we're dedicated to creating a workplace that reflects these values. **How to Apply** If you're passionate about delivering exceptional customer experiences and fluent in both Japanese and English, we want to hear from you! Please submit your application, including your resume, cover letter, and any relevant certifications or references. We can't wait to welcome you to our team and embark on this exciting journey together! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a workplace that's inclusive and supportive. Apply for this job