Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at arenaflex

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join our team at arenaflex. We're committed to delivering exceptional customer experiences through our innovative technology solutions, and we're looking for talented individuals like you to help us achieve our mission. About the Role: Customer Sales and Service Representative As a Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for customers who have questions or issues with our products and services. You'll be working with America's fastest and most reliable network, and you'll have the opportunity to make a real difference in people's lives. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about arenaflex products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking for in a Candidate: We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener who takes a genuine interest in learning about your customers, their business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driving to provide exceptional customer service. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications: Experience working in a remote environment Familiarity with technology and software applications Ability to work in a fast-paced environment and adapt to changing priorities Strong problem-solving and analytical skills Excellent communication and interpersonal skills Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll be encouraged to share your ideas and feedback to help us improve our products and services. Work Environment and Company Culture: Our company culture is built on a foundation of innovation, creativity, and customer satisfaction. We believe in empowering our employees to be their best selves, and we offer a range of benefits and perks to support your well-being and career growth. From health and wellness benefits to 401(k) savings plans and stock incentive programs, we've got you covered. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits: We offer a competitive compensation package, including a salary range of $577.00 to $1,775.00 weekly, depending on your location and confirmed job-related skills and experience. You'll also be eligible for a range of benefits, including health and wellness programs, paid time off, adoption assistance, and tuition assistance. We're committed to helping our employees achieve their career goals, and we offer a range of opportunities for advancement and professional growth. Conclusion: If you're looking for a career where you can make a real difference in people's lives, then join our team at arenaflex. As a Customer Sales and Service Representative, you'll be the face of our company, delivering exceptional customer experiences through our innovative technology solutions. You'll have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and advance your career. So why wait? Apply now to join our team and start your journey to a rewarding and challenging career at arenaflex. Apply for this job