**Experienced Customer Service Agent – Global Clinical Trials Support**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the clinical trials industry. As a seasoned Customer Service Agent, you'll play a vital role in shaping the future of healthcare by providing top-notch support to our clients worldwide. If you're passionate about problem-solving, have a knack for communication, and thrive in a dynamic team environment, we want to hear from you! **What Success Looks Like in This Role** As a Customer Service Agent at arenaflex, you'll be the face of our organization, interacting with clients from diverse backgrounds and cultures. Your exceptional critical thinking skills, analytical prowess, and ability to meet deadlines will enable you to resolve complex issues efficiently. You'll be part of a collaborative team that values innovation, empathy, and continuous learning. **Key Responsibilities** * Provide exceptional support, troubleshooting, and resolution of end-user issues in our clinical trials software applications * Document all call information accurately, adhering to Quality Assurance (QA) and internal standard operating procedures * Monitor team mailbox emails and document according to established procedures * Maintain confidentiality as required, upholding the highest standards of professionalism * Adhere to departmental procedures for emergency situations, ensuring seamless support to our clients **Essential Qualifications** * College degree preferred; at least one year of relevant experience in customer-facing roles * Background investigation and drug screen required for all applicants * Strong computer experience with Microsoft Office products and familiarity with SharePoint * Excellent written and verbal English communication skills on a professional level * Strong phone skills, with the ability to communicate effectively with clients from diverse backgrounds * Ability to apply critical thinking and analytical skills to resolve daily issues **Preferred Qualifications** * Bilingual in Spanish, French, and/or Japanese (although not required, it's a valuable asset) * Strong commitment to customer service, with a passion for delivering exceptional experiences * Ability to work remotely within a 50-mile radius of Indianapolis, with occasional travel to client sites for urgent situations **Work Environment and Culture** As a remote worker, you'll enjoy the flexibility to work from the comfort of your own space, while still being part of a dynamic team that values collaboration and open communication. Our hybrid training program will equip you with the skills and knowledge needed to excel in this role. You'll have the opportunity to work with a diverse group of professionals who share your passion for delivering exceptional customer experiences. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in your future success. You'll have access to ongoing learning opportunities, including training programs, workshops, and conferences. Our comprehensive benefits package includes unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, and more. We're dedicated to supporting work-life balance and helping you achieve your career goals. **Compensation, Perks, and Benefits** * Competitive salary and benefits package * Unlimited paid time off * 401(k) match * Comprehensive healthcare * HSA matching * Ongoing learning opportunities * Flexible work arrangements * Recognition and rewards for outstanding performance **Video Interview** As part of our hiring process, we incorporate video interviews to get to know you better and provide a more engaging and convenient experience. We appreciate your understanding and look forward to connecting with you virtually! **Equal Opportunity Employer** arenaflex is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. If you're a US job seeker unable to review the job opportunities or complete your expression of interest without additional assistance, please contact our Global Recruiting organization at [email protected] or toll-free at 888-560-1782 (Prompt 4). US job seekers can find more information about arenaflex's EEO commitment here. **Ready to Join Our Team?** Apply now to become a part of our dynamic team and help us revolutionize the way we deliver exceptional customer experiences in the clinical trials industry. Apply for this job