Experienced Customer Service and Sales Associate – Delivering Exceptional Customer Experiences in a Dynamic Retail Environment at blithequark

Introduction to blithequark At blithequark, we are passionate about creating a distinctive and delightful customer experience that sets us apart in the retail industry. As a leader in our field, we are committed to providing our customers with courteous, fair, friendly, and efficient service that exceeds their expectations. If you are a customer-focused individual who is passionate about delivering exceptional service and making a positive impact on people's lives, we invite you to join our team as a Customer Service and Sales Associate. Job Overview In this role, you will be responsible for modeling and delivering a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services, and resolving customer issues and answering questions to ensure a positive customer experience. You will also be responsible for registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. Key Responsibilities Models and delivers a distinctive and delightful customer experience to all customers, ensuring that their needs are met and exceeded. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service, and resolves any issues that may arise during the checkout process. Engages customers and patients by greeting them and offering assistance with products and services, and resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and blithequark service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Provides customers with courteous, friendly, fast, and efficient service, and recommends items for sale to customers and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested, and processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, and checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements blithequark asset protection procedures to identify and minimize profit loss, and ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise, and completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves), and assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment, and provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store), and assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all blithequark policies and procedures, and maintains respectful relationships with coworkers, and completes special assignments and other tasks as assigned. Essential Qualifications High school diploma or equivalent required, and 1-2 years of customer service experience preferred. Excellent communication and interpersonal skills, with the ability to engage with customers and provide exceptional service. Ability to work in a fast-paced environment and adapt to changing situations, with a strong focus on customer satisfaction and sales growth. Basic math skills, with the ability to handle cash and operate a cash register, and knowledge of store systems and equipment. Ability to lift up to 25 pounds, and stand for long periods of time, with frequent walking and reaching. Preferred Qualifications Previous retail experience, with a focus on customer service and sales. Knowledge of blithequark products and services, with the ability to make recommendations to customers. Experience with store systems and equipment, including cash registers and inventory management systems. Ability to work a flexible schedule, including evenings and weekends, with a strong commitment to customer satisfaction and sales growth. Skills and Competencies Customer Focus : Ability to provide exceptional customer service, with a strong focus on customer satisfaction and sales growth. Communication : Excellent communication and interpersonal skills, with the ability to engage with customers and provide clear and concise information. Teamwork : Ability to work effectively in a team environment, with a strong focus on collaboration and mutual respect. Adaptability : Ability to adapt to changing situations, with a strong focus on customer satisfaction and sales growth. Problem-Solving : Ability to resolve customer issues and answer questions, with a strong focus on providing exceptional customer service. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and development, with a strong focus on learning and development. As a Customer Service and Sales Associate, you will have the opportunity to develop your skills and knowledge, with access to training and development programs, including: On-the-job training, with a focus on customer service and sales. Formal training programs, including customer service and sales training. Opportunities for advancement, with a strong focus on career growth and development. Access to online learning platforms, with a wide range of courses and training programs. Work Environment and Company Culture At blithequark, we are proud of our company culture, with a strong focus on customer satisfaction, sales growth, and employee development. Our work environment is fast-paced and dynamic, with a strong emphasis on teamwork and collaboration. As a Customer Service and Sales Associate, you will be part of a team that is passionate about delivering exceptional customer service, with a strong focus on customer satisfaction and sales growth. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a strong focus on rewards and recognition. As a Customer Service and Sales Associate, you will be eligible for: Competitive hourly rate, with opportunities for overtime. Comprehensive benefits package, including medical, dental, and vision coverage. 401(k) plan, with company match. Paid time off, including vacation and sick leave. Opportunities for advancement, with a strong focus on career growth and development. Conclusion If you are a customer-focused individual who is passionate about delivering exceptional service and making a positive impact on people's lives, we invite you to join our team as a Customer Service and Sales Associate. At blithequark, we are committed to providing our customers with a distinctive and delightful customer experience, and we are looking for talented and motivated individuals to join our team. Apply today to start your career with blithequark and take the first step towards a rewarding and challenging career in customer service and sales. Apply for this job