Experienced Customer Service Coordinator for Remote Lifestyle Brand Collective – Supply Chain Operations and Retail Compliance Expertise

Welcome to arenaflex arenaflex is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in multiple segments, including women's, men's, and kid's apparel, accessories, entertainment, and beauty. We are focused on our customers and our brands that will drive the company's future growth. At arenaflex, we are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Our team is built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together. About the Role As one of the world's premier lifestyle brand collectives, we want to ensure that warehouses, factories, retail outlets, and online retailers all over the world have what they need, when they need it. You'll be part of a team that leverages leading-edge technology – and innovative solutions – to deliver goods and materials on time, on schedule, and in great condition. It's a career path that offers non-stop challenges and endless variety – along with the opportunity to learn the business from the best. Key Responsibilities Manage purchase orders from initial bulk allocation through the end of life cycle of merchandise, including daily review, maintenance, and release of sales orders, follow-through with shipments, and reverse logistics. Help track production through receipt in the distribution center. Create and manage work order processes to ensure customer floor-ready requirements, as well as overall retail compliance, are met. Review orders on an exception basis from all product flow streams daily and modify as necessary. Ensure all electronic transactions (EDI) are sent and/or received. Review daily shipments to ensure proper invoicing. Communicate daily with the Order Management Manager, as well as Sales & Warehouse counterparts, to review customer delivery issues. Review operational chargebacks with the Compliance team. Manage overall system data integrity with a main focus on sales orders. Candidate Requirements We are looking for a highly motivated and experienced Customer Service Coordinator to join our team. The ideal candidate will have: A Bachelor's degree preferred. Allocation experience a plus (preferably in the Apparel/Accessories/Footwear Industry). Proficiency in Microsoft Office (Word, Excel, and Outlook). Some EDI and ERP Software experience, preferably SAP, is a plus. Working knowledge of retail math. Ability to foster effective teamwork. Good communication with business teams. Detail-oriented. Ability to learn difficult concepts quickly while offering creative solutions to problem-solving. Ability to multi-task in a fast-paced and dynamic environment. Excellent time management skills. Ability to set priorities effectively. What We Offer In return for your hard work and dedication, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, arenaflex Cares, focuses on volunteerism to make a difference in communities we live and work in, and our D&I committee is shaping the future of diversity, equity, and inclusion at arenaflex through workshops, resources, and inspiring conversations. Salary Range The salary range for this position is $41,000-$50,500. At arenaflex, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus, and other arenaflex-sponsored benefit programs. Join Our Community Be part of our growing community by getting involved with groups, teams, and initiatives like Be Green, Be Giving, and Be Celebrated. arenaflex is an Equal Opportunity Employer. Please note that arenaflex will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional customer service and driving business growth. Don't miss out on this opportunity to join a leading lifestyle brand collective and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job