**Experienced Customer Service Representative I - Patient Financial Services (PFS) - Remote Work from Home (WFH)**

**Join Our Dynamic Team and Deliver Exceptional Customer Service in a Fast-Paced Healthcare Environment** Are you passionate about delivering top-notch customer service and making a meaningful impact in the lives of patients and their families? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team as an Experienced Customer Service Representative I - Patient Financial Services (PFS) - Remote Work from Home (WFH). As a valued member of our team, you will play a crucial role in ensuring exceptional customer service within our hospital revenue operations. **About Our Company** Our company is a leading provider of healthcare services, dedicated to delivering high-quality patient care and exceptional customer service. We are committed to fostering a culture of diversity, equity, and inclusion, where every employee feels valued, respected, and empowered to thrive. Our team is passionate about making a positive impact in the lives of patients and their families, and we are seeking like-minded individuals to join our dynamic team. **Key Responsibilities** As an Experienced Customer Service Representative I - PFS - Remote WFH, you will be responsible for: * Embodying and upholding our company's Mission, Vision, and Values in all interactions and decisions, ensuring that every customer interaction is guided by our core values of compassion, integrity, and excellence. * Collaborating with the Customer Service team to manage self-pay and insurance billing and collection processes efficiently, ensuring timely and accurate resolution of customer inquiries and issues. * Assisting patients in resolving billing concerns, handling complaints, and setting up payment plans, providing empathetic and personalized support to meet their unique needs. * Documenting customer interactions and feedback accurately in our systems, ensuring that every customer interaction is tracked and analyzed to inform process improvements. * Identifying and tracking trends in customer service encounters, providing recommendations for resolution and process improvements to enhance customer satisfaction. * Promptly resolving or escalating issues affecting customer satisfaction to the Supervisor PFS Customer Service, ensuring that every customer concern is addressed in a timely and effective manner. * Ensuring timely communication and follow-up on customer service activities, reporting to relevant stakeholders to ensure seamless collaboration and coordination. * Contributing to the training and education of new Customer Service Representatives and ongoing skill development, sharing your expertise and experience to enhance the skills of your colleagues. * Maintaining awareness of relevant laws, regulations, and company policies to ensure compliance and ethical behavior, upholding our company's commitment to integrity and excellence. **Minimum Qualifications** To be considered for this role, you must possess: * A high school diploma or Associate's degree in Accounting, Business Administration, or related field. * Up to three years of experience in revenue cycle functions within a healthcare or financial services setting, or equivalent combination of education and experience. * Previous experience in a service/call center environment is preferred. * Excellent verbal and written communication skills, with the ability to interpret customer needs effectively and communicate complex information in a clear and concise manner. * Strong interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders. * Attention to detail, accuracy, and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. * Proficiency in Microsoft Office suite, with the ability to navigate and utilize various software applications to support customer service activities. * Ability to work independently and collaboratively in a shared leadership environment, with the ability to adapt to changing priorities and deadlines. **Physical and Mental Requirements** This position operates in a typical office environment, requiring: * Manual dexterity for keyboard operation. * Ability to concentrate, meet deadlines, and adapt to interruptions. * Ability to set and organize work priorities effectively, with minimal supervision. **Our Commitment to Diversity and Inclusion** At our company, diversity, equity, and inclusion are integral to our mission and core values. We celebrate the unique perspectives and talents of our diverse workforce, fostering an inclusive environment where everyone can thrive. We are an Equal Opportunity Employer, promoting fairness and opportunity for all qualified applicants. **Compensation and Benefits** We offer a competitive compensation package, including: * Hourly pay rate: $18.466 - $27.6 * Full-time employment with opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional development and continuing education **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service in a fast-paced healthcare environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** Our company is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an inclusive and diverse workplace. Apply for this job