Experienced Customer Service Representative – Member Solutions Advocate for a Dynamic and Growth-Oriented Financial Institution

Welcome to blithequark At blithequark, we are passionate about delivering exceptional service to our members, and we believe that our success is deeply rooted in the dedication and commitment of our employees. As a leading financial institution with a strong presence in the community, we are committed to fostering a culture of excellence, innovation, and teamwork. With a wide range of products and services designed to meet the diverse needs of our members, we are seeking a highly skilled and service-focused individual to join our Member Solutions Center as a Customer Service Representative – Member Solutions Advocate. About Our Team Our Member Solutions Center is the heartbeat of our organization, providing critical support to our members via telephone, email, and other channels. As a Customer Service Representative – Member Solutions Advocate, you will play a vital role in delivering stellar service, resolving member inquiries, and promoting our products and services. If you thrive in a fast-paced environment, are passionate about helping others, and are committed to excellence, we invite you to join our team and contribute to our mission of providing exceptional service to our members. A Day in the Life of a Customer Service Representative – Member Solutions Advocate As a Customer Service Representative – Member Solutions Advocate at blithequark, your day will be filled with a variety of exciting challenges and opportunities. You will work closely with our members to address their needs, answer questions, and provide solutions to their problems. Your responsibilities will include: Responding to member inquiries via telephone, email, and other channels Providing information on our products and services, including loan options, account balances, and online banking features Assisting members with transactions, such as loan payments, account openings, and statement requests Resolving member complaints and concerns in a professional and courteous manner Collaborating with internal teams to resolve member issues and improve overall service delivery Participating in ongoing training and development to enhance your knowledge and skills Skills and Requirements To be successful in this role, you will need to possess the following skills and qualifications: High school diploma or equivalent required Excellent communication and interpersonal skills, with the ability to communicate effectively with members and staff at all levels Knowledge of financial products and services, including credit union operations and online banking systems Proficiency in Microsoft Word and Excel, with the ability to navigate our mobile app and website Accuracy and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment Strong problem-solving and analytical skills, with the ability to think critically and outside the box Work Schedule and Benefits As a Customer Service Representative – Member Solutions Advocate at blithequark, you will enjoy a competitive compensation package and a range of benefits, including: A 40-hour full-time schedule with extended hours on Thursday and Friday, and a short schedule every other Saturday A hybrid work arrangement, with the potential to work remotely once the introductory period and training are complete A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and profit sharing potential Flexible health and dependent care savings plans, life, AD&D, and LTD insurance A generous and flexible tuition reimbursement program to support your career and personal growth Generous Paid Time Off (PTO) to help you relax and recharge with family and friends Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative – Member Solutions Advocate, you will have access to a range of training and development opportunities, including: Ongoing training and coaching to enhance your knowledge and skills Opportunities for career advancement and professional growth A supportive and collaborative work environment that encourages innovation and teamwork A comprehensive performance management system to help you set goals and achieve success Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment, which is built on a foundation of respect, empathy, and teamwork. As a Customer Service Representative – Member Solutions Advocate, you will be part of a dynamic and supportive team that is passionate about delivering exceptional service to our members. Our company culture is characterized by: A strong commitment to diversity, equity, and inclusion A focus on employee well-being and work-life balance A culture of continuous learning and improvement A collaborative and supportive work environment that encourages open communication and feedback Compensation and Perks As a Customer Service Representative – Member Solutions Advocate at blithequark, you will enjoy a competitive compensation package and a range of perks, including: A competitive salary and bonus structure A comprehensive benefits package, including medical, dental, and vision insurance A 401(k) with company match and profit sharing potential Flexible health and dependent care savings plans, life, AD&D, and LTD insurance A generous and flexible tuition reimbursement program Generous Paid Time Off (PTO) and holidays How to Apply If you are a motivated and service-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Customer Service Representative – Member Solutions Advocate role at blithequark. To apply, please submit your resume and answer a few basic questions through our website. Our Human Resources team will review your application and contact you to discuss the next steps in our hiring process. Equal Opportunity Employer blithequark is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives, and we are committed to creating a work environment that is inclusive and respectful of all employees. Conclusion Thank you for considering the Customer Service Representative – Member Solutions Advocate role at blithequark. We are excited to hear from you and explore how you can contribute to our mission of delivering exceptional service to our members. If you have any questions or would like to learn more about our organization, please do not hesitate to contact us. We look forward to receiving your application and welcoming you to our team! Apply for this job