**Experienced Customer Service Representative (Remote) – Insurance Industry Expertise**

Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you have a knack for resolving complex issues and providing accurate information to customers? If so, we invite you to join blithequark as an Experienced Customer Service Representative (Remote) and be a part of our dynamic team that is revolutionizing the insurance industry. **About blithequark** blithequark is a leading provider of innovative insurance solutions, dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team of experts is passionate about staying ahead of the curve, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a remote Customer Service Representative, you'll be part of a global team that is shaping the future of insurance and making a real impact on people's lives. **Key Responsibilities** As an Experienced Customer Service Representative (Remote) at blithequark, you'll be responsible for: * Answering incoming calls and assisting callers with inquiries related to payment or policy status, as well as correspondence received from blithequark * Providing accurate and timely information to customers and brokers, including but not limited to: + New business (quotation/payment status) + Renewals (payment/issuance status) + Endorsements (processing status/evidence of insurance requests) + Inspections + Deficiency letters + Cancellations/non-renewals + CEA (payment/policy/quotation status) * Researching and resolving customer or broker questions/problems in a professional and courteous manner * Handling agency licensing tasks, including registering new brokers, address changes, agency mergers, and other related activities * Following up with other departments to resolve problem files and ensure timely resolution * Inputting data in a desktop database for all incoming calls * Assisting customers at the front desk when necessary * Distributing faxes and other correspondence to the department * Facilitating the processing of evidence of insurance requests as required * Participating in individual and group training designed to improve service and stay up-to-date on industry developments * Performing additional duties or special projects as assigned by management **Essential Qualifications** * High school diploma and basic computer skills required * 1 year of insurance experience (coverage knowledge) and customer service/call center experience required * Excellent communication skills, with a strong emphasis on phone skills * Good interpersonal skills (both internal and external) and ability to work well in a team environment * Ability to perform slightly varied moderately complex tasks with minimal supervision * Sound decision-making skills and ability to exercise occasional decision-making and judgment **Preferred Qualifications** * Bilingual (English/Spanish) preferred * Experience working in a remote or virtual environment * Familiarity with insurance industry terminology and concepts * Previous experience in a call center or customer service role **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in using desktop databases and other software applications * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Excellent time management and organizational skills * Strong customer service skills and ability to provide exceptional service **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative (Remote), you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and innovation * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A competitive salary and bonus structure **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. As an Experienced Customer Service Representative (Remote), you'll have the opportunity to work from the comfort of your own home and enjoy a flexible schedule. Our company culture is built on the principles of collaboration, innovation, and customer-centricity, and we're committed to creating a work environment that is inclusive, diverse, and supportive. **Compensation, Perks, and Benefits** We offer a competitive salary and bonus structure, as well as a comprehensive benefits package that includes: * Health insurance * Retirement savings * Paid time off * Flexible scheduling * Professional development opportunities * A dynamic and supportive work environment **How to Apply** If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Service Representative (Remote) role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job