**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

**Join the arenaflex Team and Shape the Future of Healthcare** At arenaflex, we're an impact-driven organization that's dedicated to making quality care more accessible and affordable for patients, communities, and our people. As a Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about healthcare, customer service, and making a difference, we want to hear from you. **About arenaflex** arenaflex is a Fortune 10 company that touches virtually every aspect of healthcare. We're known for delivering insights, products, and services that make quality care more accessible and affordable. Our mission is to foster a culture where our employees can grow, make an impact, and thrive as we shape the future of health. We're committed to creating a diverse and inclusive environment where everyone feels valued and empowered to bring new ideas. **The Role** As a Customer Service Representative at arenaflex, you'll be responsible for providing timely and accurate responses to inbound calls and emails from existing Health Mart Atlas members. You'll also make outbound calls to current customers to follow up on open issues, return voicemails, and participate in call campaigns. Your excellent communication, customer service, time management, and follow-up skills will enable you to efficiently resolve issues and provide a positive experience for our customers. **Key Responsibilities:** * Answer inbound calls and email requests from existing Health Mart Atlas pharmacies regarding Managed Care needs such as adjudication issues, payment research, contract solicitations, and reimbursement issues. * Make outbound calls to current customers to follow up on open issues, return voicemails, and participate in call campaigns. * Provide timely and accurate responses and call notes to inquiries and efficiently resolve issues. * Work with cross-functional teams to ensure the value proposition is clearly identified and communicated with members, including contract updates, industry news, and trends. * Serve as a dedicated representative to assigned chains or buying groups once tenured in the role. **Minimum Requirements:** * Typically requires 3+ years of related experience. * Excellent communication, customer service, time management, and follow-up skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Strong analytical and problem-solving skills. * Proficiency in using internal systems and software. **Preferred Qualifications:** * Experience working in a healthcare or pharmaceutical industry. * Knowledge of Managed Care and PBM contracts. * Familiarity with call center software and technology. * Strong negotiation and conflict resolution skills. * Ability to work in a remote environment and maintain high levels of productivity. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong customer service and problem-solving skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Strong analytical and problem-solving skills. * Proficiency in using internal systems and software. * Ability to work independently and as part of a team. * Strong time management and organizational skills. **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge. * Opportunities for career growth and advancement within the company. * Collaborative and dynamic work environment that encourages innovation and creativity. * Access to cutting-edge technology and tools to help you succeed. * Recognition and rewards for outstanding performance and contributions. **Work Environment and Company Culture:** * arenaflex is a remote-friendly company that offers flexible work arrangements. * Our company culture is built on the values of diversity, inclusion, and respect. * We're committed to creating a workplace that's inclusive and welcoming to all employees. * arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **Compensation and Benefits:** * arenaflex offers a competitive compensation package, including base pay, annual bonus, and long-term incentive opportunities. * Our Base Pay Range for this position is $17.63 - $29.38. * arenaflex provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information. **How to Apply:** If you're passionate about customer service, healthcare, and making a difference, we want to hear from you. Apply now to join the arenaflex team and shape the future of healthcare. Apply Job! Apply for this job