**Experienced Customer Service Representative – Remote Opportunity with Comprehensive Benefits**

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare services, and we're looking for talented individuals like you to join our team. As an Experienced Customer Service Representative, you'll play a vital role in providing exceptional support to our beneficiaries and providers, ensuring that they receive the care they need in a timely and efficient manner. **About arenaflex** arenaflex is a rapidly growing national quality improvement and care management organization, dedicated to ensuring that over 20 million people receive the right care, at the right time, in the right setting. We're a people-focused, mission-driven organization that values our employees and provides the training and support to help them excel in their careers. **Why Join arenaflex?** At arenaflex, you'll have the opportunity to make a real difference in the lives of individuals across the country. Our comprehensive benefits package includes: * Fully remote position with rotational shifts available for EST, CT, or PST * Full benefits (medical, dental, vision, etc.) effective the first month following your hire date * Paid time off for a great work-life balance * 401k with match and no vesting period * Opportunities for career growth and professional development **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Providing exceptional customer service support to our beneficiaries and providers via the helpline * Creating, formatting, and proofreading letters and other correspondence * Maintaining timeliness and accuracy in all correspondence * Interacting with internal and external customers to furnish and request review information * Fostering effective working relationships between arenaflex's internal and external customers * Participating in Review Team meetings to identify areas for potential improvement * Answering the Beneficiary Helpline through the utilization of the hunt group and available light functions * Determining how to best assist callers, either by a service offered by arenaflex or by referring them to an external agency * Entering referrals into the CMS system * Validating notices and medical records * Providing intake for all appeals received by arenaflex * Utilizing internal quality control tools to assess individual work and team processes **Qualifications** To be successful in this role, you'll need: * High school diploma or equivalent * Post-high school business courses helpful * Medical terminology desired * Excellent verbal communication skills, courteous and patient demeanor, and customer-oriented approach * Good grammar, punctuation, spelling, hyphenation, and written communications skills * Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers * General knowledge of a PC-based computer system desirable * Knowledge of various software packages with ability to learn additional software packages as needed * Ability to multi-task and prioritize assignments * Good organizational skills and ability to work independently **Experience** We're looking for individuals with 2-3 years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities. Prior work in a healthcare setting or medical terminology is recommended, and previous data entry or other clerical experience is a plus. **Mental and Physical Requirements** The physical demands of this role include: * Regularly sitting for prolonged periods of time * Keying and/or controlling objects * Interacting extensively with internal and external customers * Occasionally lifting and/or moving objects weighing up to 10 pounds * Occasional travel within the state **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified individuals of all backgrounds and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch with you shortly to discuss your qualifications further. Apply Now! Apply for this job