**Experienced Customer Service Representative – Sales Support & Customer Experience Expert**

At arenaflex, we're not just a company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in supporting our Sales department, ensuring that our customers receive the highest level of service and support. If you're a motivated and customer-focused individual with a passion for sales support and a knack for resolving complex customer inquiries, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions in the aeronautical field, with a strong presence in 11 US and international markets. As a full-service, inventory-supported MRO provider, we offer a broad range of products and services that set us apart from the competition. With a commitment to excellence and a passion for customer satisfaction, we're dedicated to building long-term relationships with our customers and partners. **Job Summary** We're seeking an experienced Customer Service Representative to join our Sales department in Independence, Kansas. As a key member of our team, you'll be responsible for providing exceptional customer service, supporting sales efforts, and resolving complex customer inquiries. If you're a motivated and customer-focused individual with a passion for sales support, we want to hear from you! **Key Responsibilities** * Provide exceptional customer service through phone, email, and in-person interactions * Support sales efforts by responding to customer inquiries, resolving issues, and providing product information * Process orders and manage customer database and history * Maintain accurate records and reports to ensure seamless customer experience * Collaborate with cross-functional teams to resolve complex customer issues * Develop and maintain strong relationships with customers to drive sales growth and customer satisfaction * Stay up-to-date on product knowledge and industry trends to provide informed support to customers **Essential Qualifications** * 5-7 years of experience in customer service roles, with a focus on sales support and customer experience * Previous experience in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong verbal communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Proficiency in computer-based order processing and customer database management * Experience with SAP or similar software a plus * High school diploma or equivalent required; bachelor's degree preferred **Preferred Qualifications** * Previous experience in the aeronautical field or related industry * Experience with Pentagon or similar software * Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues * Ability to work in a team environment and collaborate with cross-functional teams * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Proficiency in computer-based order processing and customer database management * Experience with SAP or similar software a plus * Strong organizational and time management skills * Ability to build rapport with customers and colleagues * Strong product knowledge and industry trends **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment with a focus on teamwork and open communication * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture** arenaflex is a stable and growing organization with a friendly and down-to-earth work environment. We offer a range of benefits, including: * Competitive wages and benefits package * 401(k) with company match * Opportunities for career advancement and professional growth * Collaborative and supportive work environment with a focus on teamwork and open communication * Recognition and rewards for outstanding performance and contributions to the team **Compensation, Perks, and Benefits** We offer a competitive wages and benefits package, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays * Opportunities for career advancement and professional growth **Conclusion** If you're a motivated and customer-focused individual with a passion for sales support and a knack for resolving complex customer inquiries, we want to hear from you! As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment, collaborate with a talented team, and drive sales growth and customer satisfaction. Apply today to join our team and take your career to new heights! Apply Now! Apply for this job