**Experienced Customer Service Representative – Transforming Healthcare Experiences with Heart**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark, a leading healthcare innovator dedicated to revolutionizing the way people experience healthcare. As a Customer Service Representative, you will be the face of blithequark's Student Health division, playing a vital role in shaping the future of healthcare. **About blithequark** At blithequark, we're committed to putting our heart into every moment of our customers' health. Our purpose is simple yet profound: to deliver enhanced human-centric healthcare for a rapidly changing world. With a brand that's anchored in heart, we're driven by a passion for innovation, a commitment to excellence, and a desire to make a lasting impact on the lives of others. **Our Heart At Work Behaviors** Our Heart At Work Behaviors are the foundation of our culture, guiding every aspect of our work and interactions. We believe that everyone who works at blithequark should feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. Our behaviors are designed to inspire collaboration, creativity, and a sense of purpose, ensuring that every interaction with our customers is a positive and memorable experience. **Job Summary** As a Medical Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to help them navigate their healthcare journey. You will engage, consult, and educate customers based on their unique needs, preferences, and understanding of our plans, tools, and resources. Your role will involve: * Answering customer inquiries and resolving issues by phone * Triaging resulting rework to appropriate staff * Documenting and tracking contacts with customers, providers, and plan sponsors * Guiding customers through their plan benefits, Aetna policy, and procedures * Creating an emotional connection with customers by understanding and engaging with them to champion their best health * Anticipating customer needs and providing related information to answer unasked questions * Using customer service threshold framework to make financial decisions to resolve customer issues * Explaining customer rights and responsibilities in accordance with contract **Required Qualifications** * Availability to work an 8-hour shift between 8:30am - 8:30pm Eastern Standard Time (EST), Monday - Friday * Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate * Experience in a production environment * High School Diploma or Equivalent **Preferred Qualifications** * Experience in a healthcare or insurance environment * Knowledge of medical terminology and healthcare regulations * Certification in customer service or a related field **Compensation and Benefits** * The typical pay range for this role is $17.00 - $28.46 * In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities * A full range of medical, dental, and vision benefits * Eligibility to enroll in the Company's 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan to eligible employees * Short-term and long-term disability benefits * Well-being programs, education assistance, free development courses, and a CVS store discount * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that every employee has the potential to make a meaningful impact, and we're dedicated to providing the resources and opportunities to help you grow and succeed. Join our team and become part of a community that's passionate about transforming healthcare experiences with heart. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit [jobs.blithequark.com]( to submit your application. The application window for this opening will close on August 9, 2024. **Equal Employment Opportunity** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. **Disclaimer** The information provided is subject to change and may not be comprehensive. For more detailed information on available benefits, please visit [jobs.blithequark.com/benefits]( Apply for this job