**Experienced Customer Service Representative - Work From Home Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact on people's lives. As a Customer Service Representative, you'll play a vital role in shaping the way we interact with our patients, clients, and customers. If you're passionate about providing empathetic and personalized support, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare organization that's committed to revolutionizing the way we approach health care. Our purpose is to bring our heart to every moment of your health, and we're driven by a passion for innovation, compassion, and excellence. With a strong focus on customer-centricity, we're constantly striving to improve the way we deliver services, making health care more personal, convenient, and affordable for everyone. **Our Heart At Work Behaviors** At arenaflex, we believe that our employees are the heartbeat of our organization. Our Heart At Work Behaviors support our purpose and guide our actions, ensuring that we deliver exceptional service and care to our patients and customers. These behaviors include: * Empathy: We listen, we care, and we understand. * Accountability: We take ownership, we're responsible, and we deliver. * Collaboration: We work together, we support each other, and we achieve more. * Innovation: We think differently, we experiment, and we innovate. * Passion: We're driven, we're motivated, and we're passionate about making a difference. **Job Summary** As a Customer Service Representative, you'll be the first point of contact for our patients, clients, and customers. You'll be responsible for providing exceptional service, answering questions, solving problems, and maintaining our reputation for high-quality service. This role requires independent and self-directed performance, working closely with our Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications. **Key Responsibilities** * Communicate the benefits of generics or other appropriate therapy to patients, with a goal of providing overall savings to patients and clients. * Work closely with the Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications. * Handle incoming or outgoing phone calls to patients, clients, and other customers, proactively gaining patient and order information. * Provide customer education, routine assessment, and problem identification, with appropriate escalation to a pharmacist. * Maintain a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education. * Resolve patient and customer issues in a timely and professional manner, ensuring a positive experience. **Essential Qualifications** * 1+ years of customer service experience handling and resolving customer needs over the phone. * 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application. * Must reside in the state of Nevada. * Verifiable High School Diploma, GED, or equivalent required. **Preferred Qualifications** * Experience working in a healthcare or pharmaceutical setting. * Knowledge of insurance, health care, and reimbursement-related requirements. * Strong communication and problem-solving skills. * Ability to work independently and as part of a team. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and critical thinking skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong attention to detail and accuracy. * Ability to maintain confidentiality and handle sensitive information. * Strong customer service skills, with a focus on empathy and personalized support. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a comprehensive training program, regular feedback, and opportunities for advancement. Our employees also have access to a range of learning benefits, including: * Online training and development courses. * Mentorship programs. * Coaching and feedback. * Opportunities for advancement and career growth. **Work Environment and Company Culture** Our pharmacy has a high-energy culture, and we're passionate about providing excellent customer service with empathy. We're committed to creating a positive and inclusive work environment, where our employees feel valued, respected, and supported. We offer a flexible work schedule, with options for working from home, and a comprehensive benefits package that includes medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. **Compensation, Perks, and Benefits** We offer a competitive compensation package, with a pay range of $17.00 - $28.45 per hour. In addition to your compensation, you'll enjoy a range of benefits, including: * Medical, dental, and vision insurance. * A comprehensive 401(k) retirement savings plan. * An Employee Stock Purchase Plan. * Fully-paid term life insurance. * Short-term and long-term disability benefits. * Paid Time Off (PTO) or vacation pay. * Paid holidays throughout the calendar year. * A CVS store discount. * Discount programs with participating partners. **Application Process** To apply for this role, please follow these simple steps: 1. Apply online through our website. 2. Take our Virtual Job Tryout to fast track the recruitment process and start your career with arenaflex! **Closing Date** We anticipate the application window for this opening will close on: 06/28/2024. Don't miss this opportunity to join our team and make a difference in the lives of our patients and customers. Apply today! Apply for this job