Experienced Customer Support Specialist – Remote Chat Support and Customer Service Representative for Vision Care Industry Leader

Introduction to arenaflex arenaflex is a pioneering force in the vision care industry, dedicated to making high-quality vision care accessible, simple, and affordable for everyone. As a leader in innovative products and services, we have built a reputation for putting our customers first and fostering a legendary, award-winning culture that empowers our team members to excel. With a strong foundation and a commitment to excellence, we continue to push boundaries and develop groundbreaking solutions that delight our customers and set new standards in the industry. Why Join arenaflex? At arenaflex, we believe in the power of exceptional customer service and the impact it has on our customers' lives. Our chat support specialists are the face of our company, and we're looking for talented individuals who share our passion for delivering outstanding experiences. As a chat support specialist, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. With a focus on empowerment, growth, and development, we offer a unique opportunity for you to thrive in a fast-paced, virtual work environment. Job Overview We are seeking an experienced customer support specialist to join our team of rockstar agents who are passionate about providing top-notch service to our customers. As a chat support specialist, you will be responsible for answering incoming chats, consulting customers on enhancing the value of their contact lens purchase, and providing exceptional customer service in a fast-paced environment. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply. Key Responsibilities: Answer 2-3 incoming chats using our LiveEngage platform, providing timely and effective solutions to customer inquiries Consult customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell and cross-sell relevant products and services Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment, including one-on-one meetings, team meetings, and team chats Provide exceptional customer service, resolving problems and creating positive customer experiences that drive loyalty and retention Maintain high performance metrics, including revenue per call, quality, availability, and dependability, consistently meeting or exceeding targets Embody our company values: Big Hearted, Unconventional, Tenacious, and Better Together, demonstrating a commitment to our mission and culture Requirements and Qualifications To be successful in this role, you will need: High school diploma or equivalent experience, with a strong foundation in customer service and communication 2-3 years of minimum customer service experience, with a proven track record of delivering exceptional service and driving customer satisfaction Great typing skills, with a minimum of 40 words per minute, and technical proficiency in using chat platforms and software applications Reliable internet connection, with speeds of 20 mbps download and 10 mbps upload, or better, and a private, dedicated workspace that promotes confidentiality and minimizes distractions A positive, driven, and solution-oriented mentality, with a strong focus on customer-centricity and a passion for delivering outstanding experiences Ability to work independently in a virtual environment, with a strong sense of self-motivation and discipline Preferred Qualifications: Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing situations and priorities Knowledge of the vision care industry, with a strong understanding of contact lenses, glasses, and other related products and services Experience with LiveEngage or similar chat platforms, with a strong understanding of how to leverage technology to drive customer engagement and satisfaction What We Offer At arenaflex, we're committed to providing our team members with a comprehensive range of benefits and perks, including: Amazing medical, dental, and vision coverage, with a strong focus on supporting the health and well-being of our team members 401(k) match, with a generous contribution to support your retirement goals and financial security Free eye exams for your immediate family and dependents, with discounts on contact lenses, glasses lenses, and glasses frames Tuition reimbursement for eligible courses, with a strong focus on supporting your ongoing learning and development Monthly performance bonuses for those who qualify, with a strong focus on recognizing and rewarding outstanding performance Ownership of your development, with support from leaders dedicated to fostering growth and helping you achieve your career goals Bi-annual performance reviews, with regular feedback and coaching to support your ongoing development and success A safe, respectful, and inclusive work environment, with a strong focus on diversity, equity, and inclusion Work Environment and Culture At arenaflex, we're proud of our legendary, award-winning culture, which is built on a foundation of empowerment, innovation, and customer-centricity. We believe in fostering a work environment that is collaborative, inclusive, and supportive, with a strong focus on recognizing and rewarding outstanding performance. Our team members are passionate about delivering exceptional customer experiences, and we're committed to providing the tools, training, and resources needed to succeed in a fast-paced, virtual work environment. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our mission and culture. Approved Remote Working Locations We are currently accepting applications from candidates who reside in the following states: Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia. Please note that you must have a permanent residence in one of these states to be eligible for this role. Diversity and Inclusion arenaflex is an equal opportunity employer, and we value diversity in all its forms. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations to individuals with disabilities, and we encourage you to contact us to request accommodation if needed. Conclusion Thank you for considering this exciting opportunity to join arenaflex as a chat support specialist. We're confident that our unique culture, comprehensive benefits, and commitment to customer-centricity make us an employer of choice in the vision care industry. If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to our mission and culture. Apply for this job