Experienced EAP Counselor 2 - Delivering Exceptional Wellness Experience and Support through Employee Assistance Programs

Introduction to Humana and Our Mission At Humana, we are dedicated to helping people achieve their best health and well-being. As a leader in the healthcare industry, we strive to provide innovative solutions and exceptional support to our members. Our Employee Assistance Program (EAP) is a vital part of this mission, offering confidential counseling services to individuals facing a wide range of challenges. We are now seeking an experienced EAP Counselor 2 to join our team of compassionate and skilled professionals, providing ongoing and crisis intervention counseling to our members. Job Highlights and Responsibilities As an EAP Counselor 2, you will play a critical role in delivering exceptional wellness experiences and support to our members. Your responsibilities will include: Handling inbound assess and referral calls, as well as outbound calls that require expertise and knowledge of general mental health, risk assessment, and substance misuse assessment Assessing and developing effective short-term interventions for high-risk situations, including suicidality, severe substance abuse, and psychiatric decompensation Providing grief counseling, workplace problems, and management consultation to support our members' overall well-being Understanding department, segment, and organizational strategy and operating objectives, including their linkages to related areas Making decisions regarding own work methods, occasionally in ambiguous situations, and requiring minimal direction and receiving guidance where needed Working on a multi-function phone line and utilizing clinical assessment and live data entry skills Essential Qualifications and Skills To be successful in this role, you will need: A Master's level degree in Social Work, Psychology, Counseling, or other applicable field Applicable State licensure in field of study, licensed for independent clinical practice (LPC, LCSW, etc.) 5-10 years or more of work experience in an applicable field, with a strong background in clinical assessment and live data entry Excellent verbal, communication, and interpersonal skills, with the ability to talk and type at the same time for live entry Proficient knowledge of MS Word, Mail Merge, and Excel, as well as multi-function phone skills Preferred Qualifications and Certifications While not required, the following qualifications and certifications are preferred: Certified Employee Assistance Professional (CEAP) certification Experience providing EAP services and support telephonically Knowledge of community health and social service agencies and additional community resources Bilingual (English/Spanish) skills, with the ability to speak, read, write, interpret, and explain documents in Spanish Career Growth Opportunities and Learning Benefits At Humana, we are committed to supporting the growth and development of our employees. As an EAP Counselor 2, you will have access to a range of training and development opportunities, including: Ongoing professional development and continuing education opportunities Mentorship and coaching from experienced professionals in the field Opportunities for advancement and career growth within the company A collaborative and supportive work environment that values innovation and creativity Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and compassion. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and grow. As a remote worker, you will be part of a virtual team that is connected by a shared passion for delivering exceptional support and services to our members. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including: A comprehensive benefits package, including medical, dental, and vision coverage A 401(k) retirement savings plan with company match Paid time off and holidays Opportunities for professional development and continuing education A flexible and supportive work environment that values work-life balance Work at Home Requirements This is a work-from-home position, and you will need to have: A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information A high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role) A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) Conclusion and Call to Action If you are a motivated and compassionate individual who is passionate about delivering exceptional support and services to those in need, we encourage you to apply for this exciting opportunity. As an EAP Counselor 2, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our members. Don't miss out on this chance to join our team and start making a difference today! Apply for this job