**Experienced Full Stack Customer Service Representative – Remote Support for Government Agencies**

Are you passionate about delivering exceptional customer service and making a real impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Customer Service Representative at blithequark, you will be the first point of contact for our client's customers, providing timely and accurate support via phone, email, and chat. With a strong focus on customer satisfaction, you will work closely with our team to resolve issues, answer questions, and provide solutions that exceed our clients' expectations. **About blithequark** blithequark is a dynamic and innovative company that values individuality and creativity. We are committed to delivering exceptional outcomes for our clients and the millions of people who count on them. Our team is passionate about making a difference and is dedicated to providing world-class service to our clients. **What We Offer** As a Remote Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including: * **Competitive Pay**: $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan * **Flexible Scheduling**: Work from home and choose from a variety of 8-hour shift schedules during our business hours (Monday – Sunday, 24/7) * **Career Growth**: Opportunities to advance your career in a supportive, innovative environment * **Benefits**: Comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time * **Incentive Plan**: Earn up to an additional $350 per month by meeting performance metrics (call quality, attendance, and schedule adherence) * **Shift Differential**: $1.50 per hour for hours between 6PM- 6AM and $1.00 per hour for weekend shifts (Sat and Sun, 6am-6pm) * **Paid Training**: Comprehensive training program to ensure your success in the role **Responsibilities** As a Remote Customer Service Representative at blithequark, you will be responsible for: * **Efficiently managing a high volume of inbound calls** in a fast-paced environment * **Listening actively to understand customer needs** and offering clear, accurate information * **Accessing cardholder accounts** to provide information about payments and benefits deposited by state or federal agencies * **Assisting cardholders with inquiries** regarding transactions and account statuses * **Processing transactions efficiently** via web-based applications and handling research requests with precision * **Communicating in a warm, empathetic manner** while ensuring confidentiality and compliance with all regulations * **Maintaining in-depth knowledge** of company and client programs, policies, and technology * **Supporting team operations** during peak times or absences to help maintain seamless service **Requirements** To be successful in this role, you will need: * **A dependable work ethic** with a strong commitment to punctuality and attendance * **Effective and confident communication skills**, with the ability to clearly explain complex information and connect with customers in a professional manner * **A calm and composed demeanor**, with the ability to navigate challenging conversations with empathy and efficiency * **Strong problem-solving skills**, with the ability to navigate multiple screens and applications while guiding customers to the best solution * **A focus on customer satisfaction**, with a commitment to delivering exceptional service and support * **A strong work ethic**, with a commitment to meeting performance metrics and exceeding customer expectations **Preferred Qualifications** While not required, we prefer candidates with: * **1+ years of previous call center experience** * **A strong background in customer service**, with a proven track record of delivering exceptional service and support **What We’re Looking For** We are looking for a team member who is passionate about delivering exceptional customer service and making a real impact in the lives of others. If you are a dependable, effective, and confident communicator with a strong work ethic and a focus on customer satisfaction, we encourage you to apply for this exciting opportunity. **How to Apply** If you are interested in joining our team of dedicated professionals at blithequark, please submit your application through our website. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our website. We are committed to providing equal opportunities for all applicants and employees. **Pay Transparency Laws** Please note that actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Apply for this job