**Experienced Full Stack Live Chat Customer Support Representative – Night Shift Operations**

Are you a night owl with exceptional communication skills and a passion for delivering top-notch customer experiences? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join our team of dedicated live chat support professionals at blithequark, a leading international SaaS company specializing in digital customer experiences. As a key member of our 24/7 remote support division, you will play a vital role in maintaining customer satisfaction after traditional business hours by providing timely, accurate support through chat-based systems. Our team is built for flexibility, with a focus on delivering exceptional results in a quiet, distraction-free work environment that's perfect for late-night focus. **About blithequark** At blithequark, we're committed to revolutionizing the way businesses interact with their customers. Our cutting-edge SaaS platform empowers companies to deliver seamless, omnichannel experiences that drive engagement, loyalty, and revenue growth. As a remote night shift support representative, you'll be part of a dynamic team that's shaping the future of customer experience. **Position Overview** As a live chat support representative, you'll be responsible for handling user inquiries ranging from account access to promotional assistance. This role is fully remote, entirely chat-based, and includes step-by-step training to help you succeed – even if you're new to remote support. You'll work closely with our team to ensure that every customer interaction is handled with precision, empathy, and a commitment to excellence. **Core Responsibilities** * Monitor and manage live chat queues during designated night hours * Guide users through login recovery, subscription changes, and refund questions * Apply promotional offers, update billing info, and troubleshoot common issues * Use saved reply templates, internal documentation, and workflow prompts * Tag conversations properly for team tracking and analytics **Why This Role Works for Night Owls** * All-text support – no phone or video obligations * Work overnight, early mornings, or split shifts * Weekly direct deposit and stable compensation * Entry-level friendly – no prior support experience needed * Quiet, distraction-free work ideal for late-night focus **Minimum Requirements** * Desktop or laptop computer (Windows or macOS) * High-speed internet (10 Mbps or better) * Typing speed of 45+ WPM * Proficient written English and good grammar * Strong attention to detail and ability to follow scripts **Compensation Structure & Hours** * Starting rate: $25/hour * Opportunity for $30–$35/hour after 30 positively rated shifts * Choose your schedule weekly, including night shifts between 7 PM and 7 AM local time * Minimum availability: 15 hours per week **Getting Started: Training Flow** * 2-hour virtual onboarding * Practice with simulated support tickets and chat flows * First monitored shift with real-time coaching * Live, paid work begins within 3–5 business days **What a Night Shift Looks Like** You start a 10 PM–4 AM shift. During your session, you respond to a user who needs a refund processed, another who's applying a limited-time discount code, and a third looking for their account welcome email. Each case is completed using templated responses, structured tools, and zero outbound work. Your shift is calm, focused, and fully supported. **What Your Teammates Are Saying** "This night shift schedule fits perfectly around my full-time day job. I work in peace and get paid weekly without stress." – Renzo M., Las Vegas, NV "I was nervous to try remote work, but the tools made it easy. And best of all – no phone, ever." – Amira S., Dubai, UAE **Common Questions** * Do I need call center experience? Nope. This job is designed for people new to customer support. * Can I only work nights or weekends? Yes. That's what this role is built for. * Are there phone calls or Zoom meetings involved? No. It's all handled via written messages. **Apply Now – Remote Night Work That Pays and Fits Your Life** If you're a motivated, customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Join our team of dedicated professionals at blithequark and experience the flexibility, stability, and growth opportunities that come with working for a leading SaaS company. Apply Now **Benefits of Working at blithequark** * Competitive compensation and benefits package * Flexible scheduling to fit your lifestyle * Opportunities for career growth and professional development * Collaborative, dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Comprehensive training and onboarding program * Supportive team and management **Why Choose blithequark?** At blithequark, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. We believe in empowering our team members to grow, learn, and succeed in their careers. Join our community of dedicated professionals and experience the difference that comes with working for a company that truly cares about its people. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment that values and respects all individuals. Apply for this job