**Experienced Full Stack Product Manager – Customer Service Platform Development and Innovation**

At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Product Manager to lead our Customer Service platform innovation. As a key member of our Product and Customer Service organization, you'll be responsible for shaping the future of our member management enterprise platform, ensuring seamless experiences for our customers and support agents. **About arenaflex** arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to entertain the world, and we're committed to delivering exceptional experiences for our members. With a wide variety of genres and languages, we offer TV series, films, and games that cater to diverse tastes and preferences. **The Role** We're seeking an experienced Product Manager to lead and manage innovation for our member management platform. As a key player in shaping the future of our platform, you'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers. Your primary focus will be on delivering a best-in-class enterprise platform experience that enables our customer service team to provide exceptional customer experiences. **Responsibilities** As a Product Manager, you'll be responsible for: * Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Helping define strategy, capturing requirements, clarifying prioritization, identifying dependencies, mitigating risks, and communicating a roadmap. * Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms. * Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly, including nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc. * Expanding product management responsibility to other tools as business needs present. * Embodying the unique arenaflex culture. **What We're Looking For** To succeed in this role, you'll need: * 5+ years of experience in product management for consumer or internal-facing products. * A deep understanding of Customer Service business and contact center business. * Prior experience working with member management products, whether third-party or in-house build. * Quick learning abilities and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities, with the ability to thrive in high-pressure environments and effectively manage multiple priorities. * Outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. **Compensation and Benefits** arenaflex offers a comprehensive compensation structure, including an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. Our compensation range for this role is $160,000 - $390,000. We also provide a range of benefits, including: * Health Plans * Mental Health support * 401(k) Retirement Plan with employer match * Stock Option Program * Disability Programs * Health Savings and Flexible Spending Accounts * Family-forming benefits * Life and Serious Injury Benefits * Paid leave of absence programs * Flexible time off for full-time salaried employees **Work Environment and Culture** arenaflex is a unique culture and environment, where diversity and inclusion are celebrated. We approach diversity and inclusion seriously and thoughtfully, recognizing that diversity of thought and background builds stronger teams. We're an equal-opportunity employer and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **How to Apply** If you're passionate about delivering exceptional customer experiences and shaping the future of our member management platform, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. **[Apply Job!]( Apply for this job