**Experienced Global Customer Solutions Specialist – Remote Customer Service and Escalation Resolution**

At arenaflex, we're committed to connecting people and uniting the world through exceptional customer service and innovative solutions. As a leading global airline, we serve millions of customers with a diverse and inclusive workforce, fostering an environment where employees can thrive and contribute to our mission of uplifting communities. **About arenaflex** arenaflex is a world-renowned airline that values diversity, equality, and inclusivity, creating a workplace where employees can grow and make a difference. With a presence in hundreds of locations worldwide, we're dedicated to providing exceptional service and exceeding customer expectations. Our commitment to innovation and customer satisfaction drives us to continuously improve our services and processes. **Job Summary** As a Specialist in Global Customer Solutions at arenaflex, you will play a critical role in ensuring high-profile customer issues are addressed promptly and effectively. You will collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience. Your expertise and dedication will make a significant impact on our customers' satisfaction and loyalty. **Key Responsibilities** • Research and partner with stake-holding departments to address high-profile customer issues, ensuring timely and effective resolution. • Ensure proper documentation and representation of cases, including public statements and follow-up actions, maintaining transparency and accountability. • Conduct root cause analysis and provide suggestions for addressing failures, driving process improvements and preventing future incidents. • Collaborate with external organizations to establish customer experience history for escalated incidents, fostering a deeper understanding of customer needs and preferences. • Provide leadership updates and executive-level communications on incident handling and resolution, ensuring seamless communication across departments. • Proactively identify opportunities to improve customer resolution processes, driving innovation and excellence in customer service. • Offer subject matter expertise and escalation support to team members and external contact center groups, promoting knowledge sharing and best practices. **Required Skills and Qualifications** • Minimum two years of operational or contact center experience, with a proven track record of resolving complex customer issues. • Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. • Strong problem-solving ability and decision-making skills, with a focus on customer satisfaction and loyalty. • Proven analytical skills and attention to detail, with the ability to identify and address root causes of customer issues. • Proficiency in email applications and Microsoft Office products, with the ability to adapt to new technologies and systems. • Legal authorization to work in the United States without sponsorship, ensuring compliance with relevant regulations and laws. • Experience with highly complex cases and customer service escalations, with a focus on resolution and customer satisfaction. **Preferred Qualifications** • Bachelor degree in English, Journalism, or related field, with a focus on communication and customer service. • Foreign language proficiency, with the ability to communicate effectively with customers from diverse linguistic and cultural backgrounds. • Knowledge of arenaflex policies, procedures, and initiatives, with a focus on customer service and resolution. • Experience in the airline industry, with a deep understanding of customer needs and preferences. **Working Hours and Environment** This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. As a remote employee, you will have the flexibility to work from anywhere, while still being connected to our global team and resources. **Benefits and Perks** • Competitive salary ranging from $57,700 to $87,560, based on experience and skills, with opportunities for growth and advancement. • Bonus eligibility, with a focus on performance and customer satisfaction. • Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance, ensuring your well-being and security. • Parental leave and employee assistance program, supporting your personal and professional growth. • Commuter benefits and flight privileges, with opportunities to explore new destinations and experiences. • Paid holidays and time off, with a focus on work-life balance and relaxation. • 401(k) plan with employee and company contribution opportunities, ensuring your financial security and retirement. **Why Join arenaflex** At arenaflex, you will be part of a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. With a commitment to diversity, inclusion, and employee well-being, we offer a supportive and rewarding work environment where you can make a difference. Join our team and be part of a global community that values customer satisfaction, loyalty, and excellence. **How to Apply** Interested candidates should submit their resumes and cover letters through the arenaflex careers website. We value diverse experiences and encourage all qualified individuals to apply. arenaflex is an equal opportunity employer, fostering an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Apply Job! Apply for this job