**Experienced Inbound Customer Service Agent – Flexible, Remote Work Opportunity with blithequark**

Are you looking for a career that offers flexibility, autonomy, and the opportunity to make a real difference in people's lives? Do you have a passion for delivering exceptional customer service and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join blithequark as an Inbound Customer Service Agent. **Why Join blithequark?** At blithequark, we're committed to providing our customers with an unparalleled level of service and support. As an Inbound Customer Service Agent, you'll play a critical role in helping us achieve this goal. Here are just a few reasons why you'll love working with us: * **Flexible Schedule**: Set your own hours and work at a pace that suits your lifestyle. * **Remote Work**: Enjoy the freedom of working from the comfort of your own home. * **Competitive Pay**: Earn a competitive hourly rate and enjoy bi-weekly paychecks. * **Professional Growth**: Develop valuable customer service skills and gain experience working with leading brands. * **Guaranteed Hire**: After completing a successful background check, you'll be guaranteed a spot on our team. **Requirements** To succeed as an Inbound Customer Service Agent with blithequark, you'll need to meet the following requirements: * **Reliable Computer and Internet Connection**: Ensure you have a reliable computer, internet connection, and a quiet workspace. * **Strong Communication and Problem-Solving Skills**: Develop and maintain strong communication and problem-solving skills to effectively resolve customer concerns. * **Time Management**: Demonstrate the ability to manage your time effectively as an independent contractor. * **Background Check**: Pay for and pass a background check to ensure a safe and secure work environment. * **Certification Class**: Complete a certification class to ensure you're equipped with the skills and knowledge needed to succeed in this role. * **Approved Residency**: Reside in one of the approved states listed below. **Approved States** If you don't have residency in one of the following states, please do not apply: * Alabama * Alaska * Arizona * Arkansas * Delaware * Florida * Georgia * Hawaii * Idaho * Indiana * Iowa * Kansas * Kentucky * Louisiana * Maine * Michigan * Minnesota * Mississippi * Missouri * Montana * Nebraska * Nevada * New Hampshire * New Mexico * North Carolina * North Dakota * Ohio * Oklahoma * Rhode Island * South Carolina * South Dakota * Tennessee * Texas * Utah * Virginia * West Virginia * Wisconsin * Wyoming **Additional Client Program Technology Standards Requirements** To ensure seamless communication with our clients, you'll need to meet the following technology standards: * **Phone Line**: Use one of the following types of phone lines to service customers: + POTS (Plain Old Telephone) line (hard-wired to wall outlet) + Cable telephony (connected directly from router/modem device) + Digital service (connected directly from router/modem device) + VoIP through a physical hard phone (i.e., a tangible device that sits on your desktop) + Hardwired telephone and headset or keypad/headset (e.g., AGPTek or Plantronics) * **Dual Monitors**: Strongly recommended to ensure efficient and effective work. * **Operating System**: Maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates). * **Cell Phone**: An Apple or Android cell phone is required for secondary code verification. **What You'll Do** As an Inbound Customer Service Agent with blithequark, you'll be responsible for: * **Initial Point of Contact**: Serve as the initial point of contact for customer inquiries and concerns. * **Support Existing and Prospective Clients**: Provide support for existing and prospective clients via inbound telephone calls. * **Resolve Concerns**: Resolve concerns on retail, commercial, fraud, forgery, ID theft, policy, and procedural questions. * **Cross-Sell Opportunities**: Identify cross-sell opportunities and make referrals as appropriate. * **Accurate and Confidential Client Service**: Provide accurate, confidential client service through general servicing knowledge. **Skills You Must Have** To succeed in this role, you'll need to possess the following skills: * **Outstanding Prioritization Skills**: Develop and maintain outstanding prioritization skills to effectively manage multiple customer interactions. * **Patience and Empathy**: Display patience and empathy when interacting with customers. * **Writing and Verbal Communication**: Demonstrate skilled and efficient writing and verbal communication skills. * **Knowledgeable, Friendly, and Eloquent Customer Service**: Provide knowledgeable, friendly, and eloquent customer service to ensure a positive customer experience. **Perks** As a valued member of our team, you'll enjoy the following perks: * **Referral Bonuses**: Earn referral bonuses for successful hires. * **Background Check Refund**: Receive a refund for your background check after successful hire and outstanding performance. * **Supportive Remote Work Community**: Be part of a supportive and professional remote work community. * **Flexible Work Schedule**: Enjoy the flexibility to work full-time or part-time. * **Hourly Pay and Bi-Weekly Paychecks**: Earn a competitive hourly rate and receive bi-weekly paychecks. * **Annual Performance Bonuses**: Enjoy annual performance bonuses for outstanding performance. **Join Our Team** If you're ready to take control of your career and enjoy the freedom of flexible, remote work, apply today! We're excited to welcome talented individuals like you to our team and look forward to making a difference in our customers' experiences. **Application Instructions** To apply, please submit your application to [email protected]. We look forward to reviewing your application and welcoming you to our team! **Job Type** * Part-time **Pay** * $10.00 - $20.00 per hour **Expected Hours** * 5 - 50 per week **Benefits** * Flexible schedule * On-the-job training * Referral program * Work from home **Shift** * Day shift * Evening shift * Morning shift * Night shift * Overnight shift **People with a Criminal Record** We encourage people with a criminal record to apply. We're committed to providing equal opportunities to all candidates and believe that everyone deserves a second chance. **Language** * English (Required) **Work Location** * Remote **Apply Now** Apply Job! Apply for this job