Experienced Patient Account Specialist – Remote Customer Support Representative for Healthcare Services

Introduction to blithequark At blithequark, we are passionate about delivering exceptional patient experiences through our comprehensive healthcare services. As a leader in the industry, we strive to make a positive impact on the lives of our patients and their families. Our mission is built on a foundation of compassion, integrity, and excellence, and we are committed to fostering an inclusive work environment that celebrates diversity and promotes growth. We are now seeking a highly skilled and dedicated Patient Account Specialist to join our remote customer support team, where you will play a vital role in providing outstanding support to our patients and contributing to the success of our organization. Job Overview The Patient Account Specialist is a critical position within our customer support team, responsible for handling incoming calls from patients and providing timely and effective solutions to their billing and insurance-related queries. As a Patient Account Specialist at blithequark, you will be the primary point of contact for our patients, and your exceptional communication skills, empathy, and problem-solving abilities will enable you to build trust and rapport with our patients, ensuring a positive experience and promoting loyalty to our brand. Key Responsibilities Respond to inbound calls from patients, addressing their billing and insurance-related questions and concerns in a professional and courteous manner. Effectively communicate with patients to resolve billing issues, taking payments, and setting up payment plans as needed. Review accounts with outstanding balances or incorrect balances, utilizing your analytical skills to identify and resolve discrepancies in a timely manner. Maintain accurate and detailed records of patient interactions, ensuring compliance with HIPAA regulations and blithequark's policies and procedures. Collaborate with the Accounts Receivable (AR) Team to resolve complex billing issues and ensure seamless communication with patients. Refer difficult calls or situations to your team lead or manager, demonstrating your ability to prioritize and manage challenging situations effectively. Perform other duties as assigned, demonstrating your flexibility and commitment to supporting the team and the organization. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School diploma or equivalent experience, with a preference for candidates with call center experience and/or medical billing experience. Exceptional communication skills, including oral, written, and presentation skills, with the ability to articulate complex information in a clear and concise manner. Active listening skills, attention to detail, and the ability to multitask, with a strong focus on providing excellent customer service. Ability to solve problems in a timely manner, utilizing your analytical skills and knowledge of billing and insurance procedures. Self-motivation and discipline to work independently in a remote environment, with a quiet, HIPAA-compliant workspace and minimal distractions. Proficiency in Microsoft Office Suite or related software, with the ability to quickly adapt to new systems and technologies. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in the healthcare industry, with a strong understanding of medical billing and insurance procedures. Call center experience, with a proven track record of providing exceptional customer service in a fast-paced environment. Knowledge of HIPAA regulations and compliance requirements, with a commitment to maintaining patient confidentiality and data security. Career Growth and Development At blithequark, we are committed to supporting the growth and development of our employees, providing opportunities for professional development, training, and advancement. As a Patient Account Specialist, you will have access to a range of benefits, including: Annual paid Charity Day, allowing you to give back to a cause that is meaningful to you. Comprehensive benefits package, including medical, dental, vision, life, short-term, and long-term disability insurance. 3-week paid time off, plus paid holidays, enabling you to recharge and pursue your interests. 401K plan with company match, helping you to plan for your future and achieve your financial goals. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and supportive work environment, where our differences are celebrated and valued. We are committed to fostering a culture of excellence, integrity, and compassion, and we strive to make a positive impact on the lives of our patients, employees, and communities. As a remote employee, you will be an integral part of our team, with regular check-ins, virtual meetings, and opportunities for collaboration and connection with your colleagues. Compensation and Benefits Blithequark offers a competitive compensation package, with a range of benefits and perks designed to support your well-being, growth, and success. While we cannot disclose specific details of our compensation package, we can assure you that we offer a comprehensive and attractive rewards program, with opportunities for advancement and professional development. Conclusion If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and supporting the success of our patients, we encourage you to apply for this exciting opportunity. As a Patient Account Specialist at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth, development, and advancement. Don't miss this chance to join our team and make a positive impact on the lives of our patients – apply now to become a part of the blithequark family! Apply for this job