**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex**

At arenaflex, we are committed to providing exceptional patient care and service to our customers. As a Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while working closely with our pharmacy team to ensure the highest level of patient satisfaction. If you are passionate about delivering outstanding customer service and have a strong desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner for all our patients' healthcare needs. Our team of dedicated professionals is passionate about delivering exceptional patient care and service, and we are seeking like-minded individuals to join our team. **Key Responsibilities** As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for: * Modeling and delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, and resolving customer issues. * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service. * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions. * Engaging customers and patients by greeting them and offering assistance with products and services. * Resolving customer issues and answering questions to ensure a positive customer experience. * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience. * Providing customers with courteous, friendly, fast, and efficient service. * Recommending items for sale to customers and recommending trade-up and/or companion items. * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed. * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records. * Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader. * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager. * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. * Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs. * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise. * Completing resets and revisions as directed. * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). * For consumable items, assisting in stock rotation, using the first-in, first-out method, and restocking outs. * Having working knowledge of store systems and store equipment. * Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products. * Assuming web pick-up responsibilities (monitoring orders in Picture Care Plus, filling orders, and delivering orders to customers as they arrive at the store). * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complying with all company policies and procedures; maintaining respectful relationships with coworkers. * Completing special assignments and other tasks as assigned. **Essential Qualifications** * High school diploma or equivalent required; pharmacy technician certification (PTCB) or state registration preferred. * Previous experience in a pharmacy or retail environment preferred. * Excellent communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members. * Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask. * Basic math skills and accuracy with handling cash and operating a cash register. * Ability to lift up to 25 pounds and stand for long periods of time. * Availability to work a variety of shifts, including evenings, weekends, and holidays. **Preferred Qualifications** * Previous experience in a pharmacy or retail environment, with a strong understanding of pharmacy operations and procedures. * PTCB certification or state registration, with a strong commitment to continuing education and professional development. * Experience with pharmacy systems and software, including electronic health records and prescription management systems. * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions. * Ability to work independently and as part of a team, with a strong commitment to customer satisfaction and patient care. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members. * Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask. * Basic math skills and accuracy with handling cash and operating a cash register. * Ability to lift up to 25 pounds and stand for long periods of time. * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions. * Ability to work independently and as part of a team, with a strong commitment to customer satisfaction and patient care. **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to providing our team members with the training and development opportunities they need to succeed in their careers. As a Pharmacy Customer Service Associate, you will have the opportunity to: * Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. * Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits. * Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments. * Participate in ongoing training and development programs, including customer service, pharmacy operations, and leadership development. * Collaborate with other team members to achieve business objectives and improve patient satisfaction. **Work Environment and Company Culture** At arenaflex, we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Pharmacy Customer Service Associate, you will have the opportunity to: * Work in a dynamic and fast-paced environment, with a strong focus on customer satisfaction and patient care. * Collaborate with other team members to achieve business objectives and improve patient satisfaction. * Participate in ongoing training and development programs, including customer service, pharmacy operations, and leadership development. * Enjoy a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Take advantage of our employee discount program, which offers discounts on arenaflex products and services. **Compensation, Perks, and Benefits** At arenaflex, we are committed to providing our team members with a competitive compensation and benefits package. As a Pharmacy Customer Service Associate, you will receive: * Competitive hourly wage, with opportunities for advancement and career growth. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Employee discount program, which offers discounts on arenaflex products and services. * Opportunities for ongoing training and development, including customer service, pharmacy operations, and leadership development. **Conclusion** If you are passionate about delivering exceptional customer service and have a strong desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a real difference in the lives of our patients and customers, while advancing your career and achieving your goals. Apply today and join our team of dedicated professionals who are committed to delivering exceptional patient care and service. **Apply Now** To apply for this exciting opportunity, please visit our website at [insert website URL]. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job