Experienced Phone and Chat Specialist – Healthcare Support and Customer Service Expert

Welcome to arenaflex: Empowering Essential Workers in Healthcare At arenaflex, we recognize the vital role that healthcare workers play in our society, and we are committed to supporting them in their critical work. As a Phone and Chat Specialist, you will be an integral part of our team, connecting nurses with healthcare facilities that need to fill shifts. Your expertise in customer service, technical savvy, and ability to work independently will enable you to navigate online platforms, verify credentials, and provide exceptional support to our essential workers. About the Role In this dynamic and rewarding position, you will be responsible for managing large volumes of inbound and outbound calls, as well as multiple chat channels, to ensure seamless communication with our nurses and healthcare facilities. Your strong phone and verbal communication skills, combined with active listening, will enable you to identify customers' needs, clarify information, and provide solutions and alternatives. You will also be required to access company and client resources, perform data entry, and maintain accurate records. Key Responsibilities: Manage large amounts of inbound and outbound calls in a timely and professional manner Handle multiple chat channels simultaneously, ensuring prompt and accurate responses Follow established communication scripts when addressing different topics and scenarios Identify customers' needs, research, and provide solutions and alternatives to ensure exceptional customer service Access company and client resources to accurately handle calls and provide support Perform data entry and maintain accurate records, ensuring attention to detail and efficiency Navigate online platforms efficiently to verify credentials and provide support to nurses and healthcare facilities Work requests and records received for shift sign-ups, ensuring timely and accurate processing Remain positive, professional, and composed in all customer interactions, maintaining a high level of customer satisfaction Be available at your desk, maintaining punctuality and attendance at all scheduled times, and be flexible to cross-train as requested Qualifications and Requirements To be successful in this role, you will need to possess the following qualifications and skills: 1 year of customer service or customer support experience, with a strong focus on providing exceptional service 1 year of previous call center or office background experience, with a proven track record of managing multiple tasks and priorities Technical savvy, with the ability to navigate online platforms and access company and client resources Previous remote work from home experience, with a dedicated and distraction-free workspace Quick learner, able to work independently, and maintain a high level of productivity and efficiency Strong typing skills, with the ability to type 35 words per minute accurately Excellent phone and verbal communication skills, combined with active listening and a strong customer service focus A background check applicable with state and federal laws is required, ensuring the highest level of integrity and professionalism Essential Skills and Competencies: Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues Technical skills, including proficiency in Microsoft Office and the ability to navigate online platforms Problem-solving and analytical skills, with the ability to identify and resolve issues promptly and efficiently Time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities Adaptability and flexibility, with the ability to work in a fast-paced and dynamic environment Career Growth and Learning Opportunities At arenaflex, we are committed to supporting the growth and development of our team members. As a Phone and Chat Specialist, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge. You will also have opportunities to cross-train and take on new challenges, ensuring a rewarding and engaging career path. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment, where our team members are valued and respected. We offer a collaborative and dynamic work space, with a focus on teamwork, communication, and mutual respect. Our company culture is built on the principles of integrity, professionalism, and exceptional customer service, ensuring a rewarding and fulfilling work experience. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting pay of $14/hour, plus shift differential and possible increases after 90 days, pending attendance and performance. Our benefits package includes paid training, comprehensive equipment provision, and a range of perks and incentives, designed to recognize and reward your hard work and dedication. Equipment and Software Requirements: Processor: Intel Core i5 5200 Series or greater Memory: 8GB on Windows 8.1 / 10 64 bits Screen Resolution: 1280x768 or higher, dual monitors required USB headset Up-to-date antivirus software and a recent scan completed Firewall enabled Conclusion If you are a motivated and customer-focused individual, with a passion for supporting essential workers in healthcare, we encourage you to apply for this exciting opportunity. As a Phone and Chat Specialist at arenaflex, you will be part of a dynamic and supportive team, dedicated to making a positive impact in the lives of others. Join us today and take the first step towards a rewarding and fulfilling career in customer service and healthcare support. Apply for this job