Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity with Comprehensive Training and Growth Prospects

Introduction to arenaflex arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, arenaflex supports communities, clients, and the environment through its inspired and passionate team of over 410,000 people speaking more than 300 languages. If you're looking for a career that offers growth, development, and a sense of purpose, arenaflex is the ideal place to invest in your future. About the Role As a Pre-Licensed Customer Service Representative at arenaflex, you will be part of a dynamic team that makes people's lives simpler, faster, and safer. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This role offers a unique opportunity to develop your skills, challenge yourself, and discover your potential. With comprehensive training and support, you will be empowered to resolve complex consumer issues, advise on high-level issues, and provide exceptional customer service. Key Responsibilities As a Pre-Licensed Representative, your key responsibilities will include: Resolving complex consumer issues and advising first-level representatives on high-level issues Assisting policyholders with billing questions and concerns Providing support to policyholders with any policy changes requested Supporting policyholders' needs by providing recommendations and adjusting as necessary Using excellent decision-making skills and innovation to respond to consumer concerns while adhering to company and departmental guidelines Qualifications and Requirements To be successful in this role, you should possess: Minimum 6 months of customer service experience High School Graduate or GED Ability to type 25 wpm Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills Preferred: 6 months of Call Center experience Comprehensive Training and Development arenaflex offers a 5-day paid training program to help you prepare for the State Insurance Exam. You will receive paid study time, study materials, and support to cover the cost and schedule your state exam. After passing the exam, arenaflex will support you in obtaining your license in the 50 states/territories we operate in. This comprehensive training and development program will equip you with the skills and knowledge necessary to succeed in your role and advance your career. Benefits and Perks At arenaflex, we offer a range of benefits and perks, including: Paid training Competitive wages Full benefits (Medical, Dental, Vision, 401k, and more) Paid time off Employee wellness and engagement programs Work Environment and Culture arenaflex is committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our culture is built on inclusion, diversity, and respect, where everyone feels welcome and valued. As a Pre-Licensed Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact. Work from Home Requirements To work from home, you will need to meet the following requirements: Internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps ISP with no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspace Career Growth Opportunities At arenaflex, we believe in investing in our employees' futures. With opportunities for growth and development, you can advance your career and achieve your goals. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit at arenaflex. Conclusion If you're looking for a career that offers growth, development, and a sense of purpose, join arenaflex as a Pre-Licensed Customer Service Representative. With comprehensive training, competitive benefits, and a dynamic work environment, you will be empowered to succeed and make a positive impact. Apply now to take the first step in your career journey with arenaflex. Apply for this job