Experienced Remote Spanish Bilingual Automotive Customer Service Advisor – Delivering Exceptional Client Experiences through Inbound and Outbound Calls, Email, and Chat Support

Introduction to blithequark At blithequark, we are passionate about providing exceptional customer experiences that exceed expectations. As a leader in the industry, we recognize the importance of building strong relationships with our clients and delivering personalized support that meets their unique needs. Our team of dedicated professionals is committed to making a positive impact on the lives of our customers, and we are excited to welcome a talented and compassionate Remote Spanish Bilingual Automotive Customer Service Advisor to our team. Job Overview As a Remote Spanish Bilingual Automotive Customer Service Advisor at blithequark, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls, email, and chat support. You will be responsible for addressing customer service issues, resolving non-routine problems, and providing personalized support to our clients. If you are a fanatical customer service professional with a strong desire to help others, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer all incoming customer phone calls within quality standards, providing timely and effective solutions to customer inquiries and concerns. Capture prospect information, including name, address, phone, email, product of interest, source, and CRM questions, to ensure accurate and efficient customer support. Provide detailed product information, including brand, current nameplates, and performance capabilities, to help customers make informed decisions. Define consumer needs by asking relevant CRM and product questions, and select fulfillment items that meet their requirements. Complete price and equips statements for consumers, and locate dealers following standard dealerization rules. Categorize callers and offer appropriate touchpoints, including warm transfers to dealers, to ensure seamless customer support. Provide website navigation assistance to consumer-oriented brand sites, and escalate outstanding issues to ensure prompt resolution. Communicate with consumers in written form, including email and text chat, to provide personalized support and respond to customer inquiries. Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and answer any additional questions, and invite consumers to attend events as required. Follow critical elements of the call and file handling process, and stay current with center procedures, product information, and online resource tools. Manage customer complaints from initial call to resolution, ensuring prompt and effective solutions that meet customer expectations. Essential Qualifications High school diploma with 6+ months of customer service experience preferred, with a strong focus on delivering exceptional customer experiences. Courteous and strong customer service orientation, with the ability to effectively communicate both written and verbally. Ability to learn, including strong problem-solving skills, and dependability with proficient attention to detail. Able to rotate shifts as needed, and a passion for helping others that drives your commitment to delivering exceptional customer support. Preferred Qualifications Sales or marketing background, with the ability to build rapport with consumers over the phone and provide personalized support. Experience working in an automotive or customer service environment, with a strong understanding of industry trends and customer needs. Proficiency in Spanish, with the ability to communicate effectively with Spanish-speaking customers and provide culturally sensitive support. Skills and Competencies Strong communication and interpersonal skills, with the ability to build rapport with customers and provide personalized support. Ability to work in a fast-paced environment, with a strong focus on delivering exceptional customer experiences and meeting customer expectations. Strong problem-solving skills, with the ability to analyze customer issues and provide effective solutions. Ability to learn and adapt to new systems and processes, with a strong commitment to ongoing learning and professional development. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to investing in our people and teams for ongoing personal and career development. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will have access to a range of career growth opportunities and learning benefits, including: Opportunities for performance incentives and recognition, to reward your hard work and commitment to delivering exceptional customer experiences. The opportunity to work at home, with equipment provided, to ensure a comfortable and productive work environment. Team Appreciation Day, Customer Service Week, and other events that celebrate our team's achievements and commitment to customer support. Wellness activities, events that celebrate Diversity, Equity, and Inclusion, and global citizenship and sustainability initiatives, to promote a positive and inclusive work environment. Paid training, US Full benefits, and an employee assistance program (EAP), to support your ongoing learning and well-being. Clear paths for development, mentorship programs, and networking and leadership opportunities, to help you achieve your career goals and aspirations. Work Environment and Company Culture At blithequark, we pride ourselves on our diverse, global organization and our commitment to creating a positive and inclusive work environment. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will be part of a team that values innovation, friendliness, and a passion for delivering exceptional customer experiences. Our company culture is built on a foundation of respect, empathy, and integrity, and we are committed to making a positive impact on the lives of our customers and our communities. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits that recognize your hard work and commitment to delivering exceptional customer experiences. These include: Competitive salary and performance incentives, to reward your achievements and contributions to our team. Comprehensive benefits package, including medical, dental, vision, and an employee assistance program (EAP), to support your ongoing well-being. Opportunities for career growth and development, including paid training, mentorship programs, and networking and leadership opportunities. Flexible work arrangements, including the opportunity to work at home, to ensure a comfortable and productive work environment. Recognition and reward programs, including Team Appreciation Day and Customer Service Week, to celebrate our team's achievements and commitment to customer support. Conclusion If you are a passionate and compassionate customer service professional with a strong desire to help others, we encourage you to apply for this exciting opportunity to join our team as a Remote Spanish Bilingual Automotive Customer Service Advisor. At blithequark, we are committed to delivering exceptional customer experiences and making a positive impact on the lives of our customers and our communities. We look forward to welcoming you to our team and working together to achieve our mission and vision. Apply for this job