**Experienced Retail Customer Care Representative – Building Strong Relationships and Driving Sales Success at arenaflex**

At arenaflex, we're on a mission to revolutionize the way people connect and interact with each other. As a Retail Customer Care Representative, you'll play a vital role in helping us achieve this vision by building strong relationships with our customers and driving sales success through exceptional customer service and product knowledge. **About arenaflex** arenaflex is a leading provider of innovative communication solutions, dedicated to empowering individuals and businesses to thrive in an ever-changing world. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a Retail Customer Care Representative, you'll be part of a dynamic team that's passionate about delivering exceptional experiences and driving business results. **Responsibilities** As a Retail Customer Care Representative, you'll be responsible for: * Building and maintaining relationships with both existing and potential clients to drive sales growth and customer satisfaction * Identifying customer needs and recommending suitable products or services that meet those needs through exceptional customer service and product knowledge * Generating retail sales by leveraging your passion for cutting-edge technology and exceptional customer service to expand the arenaflex network * Learning and uncovering customers' needs by creating connections and asking the right questions * Positioning product insights and solution recommendations to provide customers with a complete top-down sales solution * Closing sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions * Continuously developing yourself through ongoing training and up-skilling in operational functions across merchandising and inventory * Refining your sales skills through outbound calls to current arenaflex customers interested in our products and services **Benefits** As an arenaflex Retail Customer Care Representative, you'll enjoy a comprehensive benefits package that supports your career growth and personal well-being. Our total rewards program includes: * Health and wellness benefits to support your physical and mental health * A 6% contribution match on your 401(k) to help you plan for your future * Stock awards to give you a stake in our company's success * Over four weeks of paid time off (inclusive of vacation, holidays, and personal days) to recharge and relax * Discounted arenaflex products and services to help you stay connected and productive * Paid parental leave of up to four months to support your family's needs * Tuition assistance of up to $8K per year to help you pursue your education and career goals * Other rewards that facilitate your growth and success **Qualifications** To succeed as an arenaflex Retail Customer Care Representative, you'll need: * A high school diploma or GED * One or more years of work experience * Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance) * Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods * Experience working in a commission-based environment * Demonstrated sales experience communicating with customers to find solutions * Customer service experience **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills to build strong relationships with customers and colleagues * Strong product knowledge and technical skills to recommend suitable products and services * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills to resolve customer issues and concerns * Ability to work independently and as part of a team to achieve sales and customer satisfaction goals * Strong time management and organizational skills to prioritize tasks and meet deadlines **Career Growth Opportunities** As an arenaflex Retail Customer Care Representative, you'll have opportunities to develop your skills and advance your career through: * Ongoing training and up-skilling in operational functions across merchandising and inventory * Refining your sales skills through outbound calls to current arenaflex customers * Participating in sales competitions and recognition programs to drive sales growth and customer satisfaction * Collaborating with colleagues to share best practices and improve customer experiences **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports employee growth and well-being. Our company culture is built on: * A customer-centric approach to business * A commitment to innovation and excellence * A focus on employee development and growth * A culture of collaboration and teamwork * A commitment to diversity, equity, and inclusion **How to Apply** If you're passionate about delivering exceptional customer experiences and driving sales success, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our Retail Customer Care Representative role. Apply for this job