Experienced Seasonal Tax Associate – Remote Part-Time Opportunity for Weekend and Evening Shifts

Introduction to JDA TSG and the Opportunity JDA TSG's Tax Services Group is on the hunt for a highly skilled and experienced Tax Associate to join our team on a part-time, seasonal basis. As a remote worker, you'll have the flexibility to work from the comfort of your own home, with a wide range of shifts available, including weekends and evenings. If you have a passion for tax preparation and a strong technical skillset, we want to hear from you! Our company has been successfully partnering with clients to solve their toughest business problems since 2011, and we're committed to applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, leveraging technologies, and talent solutions. About the Role As a Seasonal Tax Associate, you'll play a pivotal role in providing superior customer support to our clients via video, phone, and chat. You'll be responsible for helping customers work on their tax returns, navigating software and network connectivity issues, researching and answering complex tax questions, and preparing returns. Your expertise in tax preparation and technical ability will be essential in creating an excellent customer experience. You'll work closely with our team to resolve customer problems in a friendly and timely manner, ensuring high customer satisfaction. You'll also be responsible for carefully documenting all customer interactions. Key Responsibilities Provide superior customer support via video, phone, and chat, helping customers work on their tax returns Create an excellent customer experience using your expertise in tax preparation and technical ability Resolve customer problems in a friendly and timely manner to ensure high customer satisfaction Carefully document all customer interactions Navigate software and network connectivity issues, research and answer complex tax questions, and prepare returns Essential Qualifications To be successful in this role, you'll need to have: 2+ years of professional experience preparing and filing individual (1040) returns using professional tax preparation software in a professional/retail setting Strong technical skills and ability to navigate computer systems and software, including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a remote or virtual environment Strong communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Knowledge of tax laws and regulations Skills and Competencies To excel in this role, you'll need to possess the following skills and competencies: Strong technical skills and ability to navigate computer systems and software Excellent communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong problem-solving and analytical skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At JDA TSG, we're committed to helping our employees grow and develop in their careers. As a Seasonal Tax Associate, you'll have access to comprehensive training and support from our management team, who are committed to helping you excel in this role. You'll also have the opportunity to work with a talented team of professionals who are passionate about tax preparation and customer service. With our company, you'll have the chance to develop your skills and knowledge, and take your career to the next level. Work Environment and Company Culture Our company culture is built on a foundation of respect, integrity, and excellence. We're a dynamic and forward-facing organization that values innovation, creativity, and teamwork. As a remote worker, you'll be part of a virtual team that's committed to delivering exceptional results and providing outstanding customer service. You'll have the flexibility to work from the comfort of your own home, with a wide range of shifts available to suit your needs. Compensation, Perks, and Benefits We offer a competitive salary of $31 per hour, plus incentives and bonuses. You'll also have access to a range of benefits, including 401K with a match, perks, and other incentives. As a seasonal employee, you'll have the opportunity to work from mid-January through April 16, 2025, averaging 15-20 hours per week. Additional/overtime hours may be available during peak periods. Why Join Our Team? We're a talented team of professionals who are passionate about tax preparation and customer service. We're committed to delivering exceptional results and providing outstanding customer service. If you're looking for a challenging and rewarding role that offers flexibility and opportunities for growth, we want to hear from you! Our company is an equal opportunity employer, and we welcome applications from qualified candidates regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Conclusion If you're a motivated and experienced tax professional looking for a part-time, seasonal opportunity, we encourage you to apply for this role. With our company, you'll have the chance to develop your skills and knowledge, and take your career to the next level. You'll be part of a talented team of professionals who are passionate about tax preparation and customer service, and you'll have the flexibility to work from the comfort of your own home. Don't miss out on this exciting opportunity – apply now and take the first step towards a rewarding and challenging career with JDA TSG! Apply now and join our team of talented professionals! Apply for this job