**Experienced Senior Learning Specialist – Driving Exceptional Training Experiences at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're seeking a highly skilled and passionate Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a seasoned expert in creating engaging and effective learning experiences, we want to hear from you. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's dedicated to empowering our customers and employees alike. With a strong focus on innovation, collaboration, and continuous learning, we're committed to creating a culture that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded professionals to join us on this exciting journey. **The Role** As a Senior Learning Specialist at arenaflex, you'll play a critical role in designing and delivering exceptional training experiences that drive long-term success. You'll lead and support a team of up to 30 Customer Support Associates, providing coaching, development, and performance management to ensure they have the skills and knowledge needed to excel in their roles. Your primary focus will be on creating an optimal adult learning environment that encourages engagement, motivation, and retention. **Key Responsibilities** As a Senior Learning Specialist, you'll be responsible for: * Supervising structured learning metrics and overseeing their results for the assigned territory and region * Managing live performance metrics end-to-end for the assigned territory * Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches * Maintaining data and analysis through reports on Excel (as per business requirements) * Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time * Partnering with operational stakeholders as a key point of contact for the Learning Experience team * Identifying and certifying learning coaches * Leading individual improvement projects to enhance business performance * Driving quality and learning metrics * Conducting chime sessions and classroom sessions with stakeholders **Essential Qualifications** To succeed in this role, you'll need: * 2+ years of experience in training delivery roles * 1 year of experience in Customer Service or customer service-related work experience * Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software * Highly accurate and fluent in Japanese and English (spoken and written) * Flexible to work within a 24/7 x 365 days global team across a variety of time zones * Knowledge of adult learning, content design, and facilitation * Experience as a trainer, corporate training specialist, or related position * Project management skills with the ability to supervise multiple projects * Strong ability to multi-task **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Experience with learning management systems and instructional design tools * Knowledge of adult learning theories and principles * Experience with data analysis and reporting * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities **What We Offer** As a Senior Learning Specialist at arenaflex, you'll enjoy a range of benefits, including: * Competitive salary and bonus structure * Comprehensive health and wellness package * Flexible work arrangements, including remote work options * Opportunities for professional growth and development * Collaborative and supportive team environment * Access to cutting-edge training and development resources * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and experienced learning professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Apply Now** Apply Job! Apply for this job