**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology and access essential services. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users and helping us achieve our vision of a more connected and efficient community. **About arenaflex** arenaflex is a leading provider of innovative solutions for the modern world. With a strong focus on technology and customer satisfaction, we're dedicated to making a positive impact on people's lives. Our team is passionate about what we do, and we're always looking for talented individuals who share our values and enthusiasm. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. In this role, you'll provide critical assistance to our users, troubleshoot issues, and help us maintain the highest level of customer satisfaction. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your responsibilities will include: * Providing Tier I support and customer assistance for our myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with our team to resolve complex issues and improve our services * Staying up-to-date with the latest technology trends and developments in the industry **Minimum Qualifications** To be successful in this role, you'll need: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We understand that everyone's path is unique, and we're happy to consider substitutions for the required education and experience. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we're particularly interested in candidates with: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Skills and Competencies** To succeed in this role, you'll need: * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong analytical and technical skills, with a focus on mobile application support * Experience with chat tools and customer service software * Ability to work collaboratively as part of a team * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're passionate about what we do, and we're always looking for talented individuals who share our values and enthusiasm. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan * 401(k) matching program * Paid time off and holidays * Opportunities for professional development and career growth * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you're passionate about technology and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Now! Apply for this job