**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology and provide seamless experiences for our users. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support and assistance to our customers. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals who share a common goal: to deliver exceptional products and services that exceed our customers' expectations. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's passionate about technology and committed to excellence. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a key member of our support team, you'll provide critical assistance to our customers, troubleshooting and resolving issues related to our myColorado application. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your primary responsibilities will include: * Providing Tier I support and customer assistance for our myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with our development team to resolve complex issues and improve our application's performance * Providing exceptional customer service and support through live chat, phone, and email * Staying up-to-date with the latest technology trends and advancements in the mobile application support industry **Minimum Qualifications** To be considered for this role, you must meet one of the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we encourage candidates with the following qualifications to apply: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Work Schedule** As a Service Desk Specialist/Live Chat Agent, you'll work a standard schedule of Tuesday through Saturday, 9 AM - 6 PM, with occasional flexibility to accommodate peak periods or special events. During your first three weeks of training, you'll work a Monday - Friday schedule from 9 AM - 6 PM. **Benefits and Perks** As a member of our team, you'll enjoy a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * Generous paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Access to the latest technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Note** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job