Experienced Student Success Coach and Externship Coordinator for Surgical Technology Programs - Remote Opportunity

Welcome to Stepful: Revolutionizing Healthcare Education Stepful is at the forefront of transforming healthcare training, making it more accessible, effective, and enjoyable for students from diverse backgrounds. As one of the fastest-growing startups in New York City, we have already made a significant impact by graduating hundreds of students who have gone on to secure high-quality jobs at leading healthcare institutions such as OneMedical, NY Presbyterian, and Davita. Our innovative approach has enabled our graduates to increase their salaries by an average of 25% within just four months of completing their training. Our founding team brings a wealth of experience from leadership roles at renowned companies like Udacity, Apple, Uber, and Triplebyte, positioning us for continued growth and success. With the backing of Y Combinator and a recent funding round led by Reach Capital, the leading edtech investor in the US, we are poised to become a leader in healthcare education. About the Role: Student Success Coach and Externship Coordinator We are seeking a dedicated and passionate Student Success Coach and Externship Coordinator to join our team. As a key member of our student support team, you will play a vital role in empowering thousands of students to upskill and secure high-quality jobs in the healthcare industry. Your primary focus will be on providing exceptional support to our students, ensuring they have the necessary tools and resources to succeed in their programs and beyond. Key Responsibilities: Work one-on-one with students to help them stay on track academically, meeting all requirements for graduation and providing guidance on program expectations. Collaborate with students to navigate the externship process, including drafting resumes, conducting mock interviews, and ensuring timely completion of all requirements to secure externship placements. Liaise with preceptors to ensure they understand their roles and responsibilities, providing support and guidance as needed. Utilize Front/HubSpot to provide timely and effective support to students, resolving inquiries and issues in a professional and efficient manner. Ensure student externship placement on site within one week of completing their program, and coach students to excel in their externship roles. Monitor student progress, ensuring they complete their clinical cases and maintain accurate documentation. Provide ongoing support to students, addressing any questions or concerns they may have and connecting them with relevant resources and services. Qualifications and Requirements: To be successful in this role, you should have: Experience working in a vocational training school, university, or staffing agency, with a strong understanding of student support services and career development. At least two years of experience in career services, externship coordination, or student coaching, with a proven track record of supporting students in achieving their academic and professional goals. Familiarity with Front, Freshdesk, or Hubspot, with the ability to learn and adapt to new software and systems. A strong background in surgical technology or a related field, with optional certification as a Tech in Surgery. Excellent communication and interpersonal skills, with high attention to detail and the ability to work effectively in a fast-paced environment. Availability to work 15-20 hours per week, with flexibility to adapt to changing student needs and priorities. What We Offer: In return for your dedication and hard work, we offer a competitive hourly rate of $18.00 - $22.00 per hour, with opportunities for professional growth and development in a dynamic and supportive team environment. As a remote contractor, you will have the flexibility to work from anywhere, with a schedule that includes day shifts and a commitment of 15-20 hours per week. Career Growth and Development Opportunities: At Stepful, we are committed to supporting the ongoing growth and development of our team members. As a Student Success Coach and Externship Coordinator, you will have access to a range of training and professional development opportunities, including: Regular coaching and mentoring sessions to support your career goals and aspirations. Opportunities to attend industry conferences and workshops, staying up-to-date with the latest trends and best practices in healthcare education. Cross-functional training and collaboration with other teams, broadening your skills and knowledge in areas such as curriculum development, instructional design, and student support services. A supportive and inclusive team environment, with a strong focus on diversity, equity, and inclusion. Our Company Culture: At Stepful, we pride ourselves on our innovative and dynamic company culture, which is built on the following core values: A passion for empowering students to achieve their full potential and succeed in their chosen careers. A commitment to excellence in everything we do, from curriculum development to student support services. A collaborative and inclusive team environment, where everyone has the opportunity to contribute and grow. A focus on diversity, equity, and inclusion, recognizing the importance of representation and accessibility in healthcare education. Compensation and Benefits: In addition to a competitive hourly rate, we offer a range of benefits and perks, including: Flexible remote work arrangements, with the ability to work from anywhere and maintain a healthy work-life balance. Opportunities for professional growth and development, with a focus on supporting your career goals and aspirations. A dynamic and supportive team environment, with regular social events and activities to foster connection and community. Access to a range of training and development opportunities, including industry conferences, workshops, and online courses. Conclusion: If you are a motivated and passionate individual who is committed to empowering students to succeed in their careers, we encourage you to apply for this exciting opportunity. As a Student Success Coach and Externship Coordinator at Stepful, you will have the chance to make a real difference in the lives of our students, while also growing and developing your skills and expertise in a dynamic and supportive team environment. Don't miss out on this opportunity to join our team and help shape the future of healthcare education - apply today! Apply for this job