**Federal Financial Customer Service Representative – Join the blithequark Team and Deliver Exceptional Customer Experience**

Are you passionate about providing top-notch customer service and making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Federal Financial Customer Service Representative. As a key member of our growing team, you will play a vital role in delivering exceptional customer experiences to our federal, state, and commercial clients. **About blithequark** blithequark is a leading provider of premium customer care call support services to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and are committed to fostering a culture of excellence, innovation, and teamwork. Our team members are the backbone of our organization, and we strive to create a work environment that is inclusive, supportive, and empowering. **Job Summary** As a Federal Financial Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound call support. You will use various web-based systems to answer customer inquiries, document customer information, and follow up with callers as necessary. This is a temporary position, and you will have the opportunity to work from home, but you must be located in the Dallas/Fort Worth, TX area for the clearance process. **Responsibilities** * Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction. * Document each customer's inquiry information into a database. * Verify customer information, making corrections and updates as needed. * Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller and client have received the best customer service experience possible. * Follow up with callers as necessary. * Use statistical contact center data to make improvements to performance. * Outbound calling for surveying to obtain client-specific information. * Shift and schedule adherence. **Requirements** * High School Diploma or GED: must be able to provide proof of education, such as a diploma or college transcripts, at the time of offer. * This position requires US Citizenship or 3 years of permanent residency. * Prior call center or customer service experience is highly desired. * Effective verbal and written communication skills. * Ability to multi-task. * Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs. * Ability to sit for extended periods of time. * Ability to successfully pass a background investigation and drug screen. * Must successfully pass pre-employment criteria testing and internet speed test. **Background Requirements** * The position requires an extensive, multi-step federal clearance. * Candidates must be able to travel to the client's location to complete fingerprinting and security requirements. * Offices are located in Dallas, TX, and Atlanta, GA. * Candidates must have US Citizenship or three years of permanent residency. **Candidates must provide the following documentation to start the background process:** * Original or certified copy of the birth certificate OR passport. * Addresses, employment history/dates, and education for the last 10 years. * Two forms of valid, unexpired identification. * Job history template listing all work history, including dates. Estimation or incorrect job history dates may deem you ineligible. **Candidates must meet the following requirements to work from home:** * Must have the ability to provide a non-cellular high-speed internet service, such as Fiber, DSL, or cable modems, for a home office. * Must be able to meet the minimum internet speed requirements for the specific program, which are 50 MBPS download and 15 MBPS upload. * Hotspots, satellite, Wi-Fi, and wireless internet service are NOT allowed for this role. **What We Offer** * Competitive hourly rate of $21.97, including a $5.36 H&W stipend. * Opportunity to work from home, with the flexibility to create your own schedule. * Comprehensive training program to ensure your success in the role. * Ongoing support and coaching to help you grow and develop in your career. * Collaborative and inclusive work environment that values diversity and promotes teamwork. * Opportunities for career growth and advancement within the organization. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and you will be prompted to complete a digital interview. This will include a series of assessments that must be completed from a computer or laptop. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Note:** This job posting is for a temporary position, and the duration of the assignment may vary. Apply for this job