**Experienced Full Stack Spanish Bilingual Remote Customer Service Representative – Web & Cloud Application Development**

Are you a highly motivated and dedicated individual with a passion for delivering exceptional customer experiences? Do you have a strong background in customer service and a flair for Spanish? If so, we have an exciting opportunity for you to join our elite team at blithequark as a Full Stack Spanish Bilingual Remote Customer Service Representative. **About blithequark** At blithequark, we are revolutionizing the way people find and enroll in health insurance. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, making us a leader in the industry. **Why Join blithequark?** We are committed to building a motivating and positive work environment, even in a remote setting. Our team is dedicated to making a difference in the lives of our customers, and we believe that you can be a part of this mission. As a Full Stack Spanish Bilingual Remote Customer Service Representative, you will have the opportunity to: * Deliver an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance * Work with a collaborative and supportive team environment * Enjoy the convenience of working from home * Participate in paid training and have the opportunity to grow and develop your skills * Receive performance and attendance-based incentives, in addition to the base pay * Enjoy a comprehensive benefits package, including 401K match, individual coverage HRA, and paid time off (PTO) **Responsibilities** As a Full Stack Spanish Bilingual Remote Customer Service Representative, you will be responsible for: * Handling inbound and outbound calls, delivering the highest level of customer service experience consistently * Managing customer accounts and providing technical support * Entering application data and responding to online chat inquiries as assigned * Interpreting and following defined procedures and policies * Utilizing creative problem-solving skills to resolve customer issues * Demonstrating flexibility and adaptability to changing projects and updates * Managing time and tasks effectively, prioritizing multiple tasks and projects * Participating in extensive self-study, training, and testing to ensure eligibility to proceed through training and certifications * Adhering to regulated guidelines for communications via all channels **Qualifications** To be successful in this role, you will need: * Moderate to advanced computer skills * A high level of comfort learning new technology * A high level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivation and a success-driven attitude **Preferred Experience** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be beneficial. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus. **What We Offer** * Paid training * Full-time, seasonal role * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home * Collaborative and supportive team environment * 401K match * Individual coverage HRA * Paid time off (PTO) **How to Apply** If you are a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This job requires a dedicated, private, and secure workspace, as well as a personal device with a functioning camera for the training period. A minimum internet speed of 35 mb/s with an ethernet connection is required, and cable/fiber broadband internet with a hard-wired ethernet connection is preferred. Mobile internet service providers and satellite internet are not compatible with our internal systems. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job