**Job Title:** Customer Experience Professional - Remote - CST Time Zone

**Join arenaflex in shaping the future of customer experience and delivering exceptional service to our valued customers. As a Customer Experience Professional, you will be the face of arenaflex, providing outstanding support and solutions to our customers through various communication channels. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!** **About arenaflex:** arenaflex is a leading retail company that has been revolutionizing the way people shop and interact with our brand. With a strong commitment to customer satisfaction, we strive to provide an exceptional experience for our customers through our omnichannel approach. Our Contact Center is the heartbeat of our customer experience, and we're looking for talented individuals like you to join our team and help us deliver world-class service. **Job Summary:** As a Customer Experience Professional, you will be responsible for providing exceptional customer service through various communication channels, including phone, email, chat, and text. You will be the primary point of contact for our customers, resolving their queries, and providing solutions to their problems. Your role will be to deliver effective, customer-centric support, while also supporting all contact center programs. You will be expected to maintain a current knowledge of arenaflex processes and procedures, and to continue learning and developing your skills to enhance your performance. **Responsibilities:** * **Deliver Exceptional Customer Service:** Use available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage arenaflex. * **Multitask and Navigate Computer Systems:** Navigate several computer systems simultaneously and multitask efficiently in order to accurately input data while gathering necessary information to address customer inquiries. * **Assist with Customer Needs:** Determine and assist with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general arenaflex inquiries). * **Provide Accurate Information:** Provide adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions. * **Resolve Complex Problems:** Leverage problem-solving skills and remain calm under pressure to resolve increasingly complex problems. * **Recognize Sales Opportunities:** Recognize and act on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions. * **Establish Rapport:** Connect on a personal level and show empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy. * **Serve as a Knowledgeable Resource:** Serve as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires. * **Listen Actively:** Listen attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems. * **Practice Continuous Learning:** Practice continuous learning and self-development by remaining actively engaged in ongoing learning of arenaflex business and Contact Center resources in order to effectively carry out activities. **Qualifications:** * **Education:** High School Diploma or Equivalent * **Experience:** 1 year customer service or sales experience * **Skills:** + Proficiency using basic computer tools and navigating between applications + Intermediate/advanced knowledge of customer service, reading, and writing * **Requirements:** + Minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD + Ability to work in a fast-paced Contact Center environment, including night and/or weekend work **Pay Range:** * **CA, CO, NJ, NY, WA:** $14.77 - $24.63 per hour **Starting Rate of Pay:** * May vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. **Benefits:** * For information regarding our benefit programs and eligibility, please visit our benefits page at **Equal Opportunity Employer:** * arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. **How to Apply:** * To apply for this exciting opportunity, please visit our website at [insert link] and submit your application. **Join arenaflex Today:** * If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team and help us shape the future of customer experience at arenaflex. Apply for this job