[Remote] Provider Support Specialist
Note: The job is a remote job and is open to candidates in USA. NationsBenefits is seeking a Provider Support Specialist to assist members and Vision Care Professionals with their inquiries. The role involves handling a high volume of calls, providing solutions, and educating providers on various processes related to Nations Vision. Responsibilities Receive a high volume of calls Enjoy a fast-paced environment Provide answers to a wide variety of questions proficiently Acknowledge concerns and offer resolutions Follow through on requests promptly Email or fax requested documents Respond to inquiries sent via email and MS Teams messaging Educate providers on Nations Vision processes such as orders, exchanges/returns, lost/stolen or damaged claims Safeguard personal and health information Skills High School Diploma or equivalent Minimum 1-year experience in office and/or telephone work in the medical field Customer service oriented Remains calm under pressure Strong written and oral communication skills Fast learner Problem solving skills Strong decision-making skills Ability to handle upset callers Ability to work independently Bilingual (Spanish & English) Benefits Benefits Company Overview NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. It was founded in 2015, and is headquartered in Plantation, Florida, US, with a workforce of 1001-5000 employees. Its website is