Senior Director, Customer Outcomes Journey - Transformational Leader for Dynamic Work and Enterprise Solutions at blithequark

Introduction to blithequark For over two decades, blithequark has been at the forefront of empowering individuals and teams to achieve their full potential. With a strong foundation in seamless work management and smart, scalable solutions, we have consistently worked towards creating an environment where challenge meets purpose, and passion turns into progress. Our mission is to provide tools that automate the manual, uncover insights, and scale smarter, ultimately unlocking the kind of work that truly matters. At blithequark, we believe in creating space for our customers and employees to think big, take action, and drive meaningful change. About the Role blithequark is seeking a dynamic and visionary leader to expand our Value/Outcome Consulting delivery practice as part of the Customer Outcomes Journey group. As a Senior Director, you will inspire our customers and blithequark employees alike to think differently about managing Dynamic Work and enterprise solutions that empower everyone to drive meaningful change. This role offers an incredible opportunity to be part of a fast-paced growth company and to be a critical player in a broader industry shift in the world of work. Key Responsibilities In this role, you will be responsible for: Evolving and expanding a world-class professional services practice, including defining, building, and enhancing our offerings, resource job family, and customer-facing sales and delivery materials. Leading the delivery of Customer Outcomes Journey engagements to successful completion and driving continuous improvement through rapid experimentation and iteration. Recruiting and retaining a diverse team of specialized skills, including Value Engineering, Solution Selling, Technology Strategy, Application Rationalization and Modernization, enterprise-wide Technology Adoption, and No-Code/Low-Code development. Accelerating the transformation of blithequark's Go-to-Market and customer outcomes lifecycle, including managing the short-term and long-term P&L of the practice and developing a 3-year strategic vision that creates sustainable ARR bookings growth and Customer Outcomes Journey attach/utilization. Leading and supporting customers to enterprise-scale adoption of the blithequark platform, including creating demand for Customer Outcomes Journey workshops, creating thought leadership, and embedding outcome/value-based practices in the customer's IT/LOB Executive team. Essential Qualifications To be successful in this role, you will need: 5+ years of experience leading a professional services or sales practice in a SaaS organization or technology consulting firm. 10+ years of experience in pre and post-sales leadership positions in Management Consulting, Professional Services, and driving enterprise architecture and operations strategy. Executive experience managing, developing, and delivering enterprise consulting services. A strong track record of building and leading high-performance teams. A Bachelor's degree (required); a Master's degree is a plus (Business or Technical preferred). Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries. Excellent understanding of enterprise service management and architectural decision-making. Advanced mastery of multiple solution domains, including Business Management, Enterprise Service Management, Operations Management, and Application Development. Preferred Qualifications While not required, the following qualifications are preferred: Experience in developing and growing C-Level relationships with the ability to communicate complex topics to an audience with various functional knowledge. Consultative skills, including issue diagnosis, unpacking, and advising on CXO-level challenges. Presentation skills, including public speaking, meeting facilitation, and whiteboarding. Cross-functional program and project management skills. Experience working in a highly collaborative, fast-paced environment. Willingness to travel. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for professional growth and development. As a Senior Director, you will have access to: Udemy online courses to enhance your skills and knowledge. Opportunities for career advancement and leadership development. A collaborative and dynamic work environment that encourages innovation and creativity. A culture that values diversity, equity, and inclusion. Work Environment and Company Culture blithequark is a fast-paced and dynamic company that values innovation, creativity, and collaboration. Our company culture is built on the principles of: Empowerment: We empower our employees to take ownership of their work and make decisions that drive meaningful change. Innovation: We encourage innovation and creativity, providing our employees with the freedom to explore new ideas and solutions. Collaboration: We believe in the power of collaboration, working together to achieve common goals and drive success. Diversity, Equity, and Inclusion: We value diversity, equity, and inclusion, creating a work environment that is welcoming and inclusive to all. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including: A base salary range of $205,000 - $265,000 USD. A market-competitive incentive opportunity. A comprehensive benefits package, including HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options. A 401k match to help you save for your future. A monthly stipend to support your work and productivity. Flexible time away program, plus sick time off. US employees are automatically covered under blithequark-sponsored life insurance, short-term, and long-term disability plans. US employees receive 12 paid holidays per year. Up to 24 weeks of parental leave. Personal paid volunteer day to support our community. Opportunities for professional growth and development, including access to Udemy online courses. Company-funded perks, including a counseling membership, local retail discounts, and your own personal blithequark account. Teleworking options from any registered location in the US (role-specific). Conclusion If you are a dynamic and visionary leader looking to make a meaningful impact in the world of work, we encourage you to apply for the Senior Director, Customer Outcomes Journey role at blithequark. With a strong foundation in professional services and a passion for driving enterprise-scale adoption of our platform, you will be instrumental in shaping the future of our customers and our company. Join us in creating a world where challenge meets purpose, and passion turns into progress. Apply now to be part of our team and experience the magic of working at blithequark. Apply for this job