**Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex**

Join arenaflex, a leading live event ticketing platform, as an Email/Chat/Phone Specialist (Nights and Weekends) and be part of a dynamic team that creates unforgettable experiences for fans worldwide. As a key member of our customer experience team, you will play a vital role in ensuring that our customers receive exceptional service, from the moment they purchase tickets to the moment they enter the gates. **The Opportunity:** At arenaflex, we pride ourselves on our commitment to delivering memorable experiences for our customers. As an Email/Chat/Phone Specialist, you will be at the forefront of representing our brand, providing proactive, friendly, and high-quality service to our customers. You will engage with hundreds of customers daily, troubleshooting technical concerns, answering questions about events, and utilizing internal and external technology to manage order fulfillment. **How Your Role Contributes to the Success of arenaflex:** As an Email/Chat/Phone Specialist, your role is crucial to the success of arenaflex. Your responsibilities will include: * Handling customer contacts promptly and professionally via phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Providing proactive support to customers via phone, email, and live chat * Utilizing internal and external technology to manage order fulfillment * Being a team player and contributing to the growth and culture of arenaflex * Creating memorable experiences with customers who share our passion for live events **How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days:** **30 Days In:** * Complete new hire orientation and gain the resources you need to be successful * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers * Acclimate to team and company norms, business objectives, and arenaflex values * Gain access to and familiarize yourself with our accounts and internal systems * Shadow teammates and document what you have learned from observing and listening to their emails and calls **90 Days In:** * Perform core responsibilities comfortably on your own * Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives * Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies * Understand service level expectations, KPIs, and other metrics to watch for **180 Days In:** * Apply methods to execute individual tasks that positively impact the team * Play an active role in continued learnings to advance skill sets necessary for team goals * Handle front-line customer escalations and follow-ups * Feel empowered to participate in extracurricular projects that will contribute to the success of the organization **What You'll Bring:** * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software **Schedule:** * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off * Hybrid schedule with 3 days in office and 2 days remote **Compensation:** * $40,000 base salary with bi-annual bonuses and equity * Training is fully paid **Benefits:** * arenaflex provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks **Why Join arenaflex?** At arenaflex, we believe that our employees are the backbone of our success. We offer a dynamic and supportive work environment that encourages growth, learning, and innovation. Our team is passionate about live events, and we're committed to creating unforgettable experiences for our customers. If you're a team player with a passion for customer service and live events, we want to hear from you! **Apply Now:** Ready to join our team and be part of creating unforgettable experiences for fans worldwide? Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex! Apply Job! Apply for this job