**Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex**
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a leading player in the travel and hospitality industry, we're seeking an exceptional Air Customer Service Agent to join our team. This is an exciting opportunity to work with a dynamic and innovative company that values its employees and strives to make a positive impact on the world. **About arenaflex** arenaflex is a global leader in the travel and hospitality industry, with a rich history of providing exceptional experiences to our guests. Our company is built on a strong foundation of core values, including a commitment to excellence, integrity, and customer satisfaction. We're proud to offer a unique and supportive work environment that encourages growth, learning, and collaboration. **Responsibilities** As an Air Customer Service Agent at arenaflex, you'll play a critical role in providing exceptional customer service to our guests. Your primary responsibilities will include: * Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, and responding promptly and accurately to their inquiries and concerns. * Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel documents as needed. * Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. * Realigning pricing within PNR to collect additional money outside of final payment. * Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report. * Assigning ancillary services to guests when requested. * Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation. * Researching air schedules booked for crew outside of budget. * Processing last-minute crew changes in regards to air accommodations. * Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed. * Communicating effectively with customers, coworkers, and management to reduce communication-related work errors. * Consistently delivering on commitments to external and internal customers to drive customer satisfaction. * Demonstrating commitment through behaviors and performance that are aligned with our core values. * Exhibiting integrity, fairness, and professionalism in everyday conduct. * Performing any additional duties as assigned by leadership. **Requirements** To be successful in this role, you'll need: * Experience in the travel and hospitality industry, preferably in a high-volume call center environment. * Proficiency in Microsoft Word, Excel, and Outlook. * Excellent phone and customer service skills. * Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. * Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing. * Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). **What You Can Expect** As an Air Customer Service Agent at arenaflex, you can expect: * Cruise and travel privileges for you and your family. * Health benefits. * 401(k) plan. * Employee Stock Purchase Plan. * Training and professional development opportunities. * Tuition and professional certification reimbursement. * Rewards and incentives. * A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience. **Our Culture** At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're proud to offer a unique and supportive work environment that encourages growth, learning, and collaboration. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. **Americans with Disabilities Act (ADA)** arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]. **How to Apply** If you're passionate about delivering exceptional customer service and are looking for a dynamic and innovative company to join, we encourage you to apply for this exciting opportunity. 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