**Experienced Bilingual Customer Service Representative – Telecommute Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you possess fluency in both English and Spanish, and a strong desire to work in a dynamic, fast-growing environment? If so, we invite you to join blithequark as a Bilingual Customer Service Representative, where you'll have the opportunity to leverage your skills, energy, and compassion to help millions of people live healthier lives. **About blithequark** blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. At blithequark, we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **Job Summary** As a Bilingual Customer Service Representative at blithequark, you'll play a critical role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. You'll enjoy the flexibility to telecommute from anywhere within the U.S., working a full-time schedule (40 hours/week) Monday - Friday, with occasional overtime as needed. Our comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution will provide you with a rewarding and secure work environment. **Key Responsibilities** * Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs * Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems * Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed * Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues **Qualifications** * High School Diploma / GED * Must be 18 years of age OR older * Bilingual fluency in English and Spanish * 1+ years of customer service experience * Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications * Ability to work full-time (40 hours/week) Monday - Friday, with occasional overtime as needed **Preferred Qualifications** * 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools * Health care experience **Telecommuting Requirements** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service **Pay and Benefits** Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills and career. Our comprehensive training program will provide you with the knowledge and expertise you need to succeed in your role, as well as opportunities for advancement and professional development. You'll have access to a range of learning resources, including online training modules, webinars, and workshops, to help you stay up-to-date with the latest industry trends and best practices. **Work Environment and Company Culture** Our work environment is guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. We're a dynamic and fast-growing organization that values diversity, equity, and inclusion. Our team is passionate about making a meaningful impact in the lives of others, and we're committed to creating a work environment that's supportive, collaborative, and fun. **Compensation, Perks, and Benefits** In addition to your salary, we offer a range of benefits and perks, including: * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution * Paid time off and holidays * Flexible work arrangements * Access to a range of learning resources and professional development opportunities **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Application Deadline** This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job