**Experienced Bilingual Spanish/English Speaking Customer Service Representative – Remote Opportunity at blithequark**

Are you a highly motivated and empathetic individual with a passion for delivering exceptional customer service? Do you possess excellent communication skills in both Spanish and English? If so, we invite you to join our dynamic team at blithequark as a Bilingual Spanish/English Speaking Customer Service Representative. As a key member of our call center operations, you will play a vital role in providing first-line support and guidance to our clients' employees regarding their benefit programs. **About blithequark** At blithequark, we pride ourselves on fostering a dynamic, supportive, and innovative work environment where your contributions make a real difference. Since our inception in 1989, we have steadfastly committed ourselves to providing premier strategies in employee benefits. Our unmatched expertise spans a variety of industries, allowing us to tailor streamlined, efficient, and cost-effective benefit programs for our clients. We place a strong emphasis on rigorous compliance with all relevant regulations, guaranteeing outstanding results for every organization we partner with. **Job Summary** As a Client Service Specialist (CSS) at blithequark, you will be an integral part of our call center operations, offering comprehensive assistance to callers with inquiries related to their employer's benefit programs. You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits. **Key Responsibilities** • Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs, including answering questions, resolving issues, and providing guidance on benefit options. • Support members in filing claims, setting up direct deposits, and issuing new vendor cards, ensuring a seamless benefits experience for all members. • Update and maintain member demographic information across internal and external systems, guaranteeing accuracy and efficiency. • Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully, and ensuring compliance with relevant regulations. • Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members. • Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries and provide exceptional customer service. • Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution, while maintaining a positive and professional demeanor. • Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries, and to identify areas for process improvement. • Participate in outreach campaigns, fostering strong relationships with our clients and their employees, and promoting our benefit programs. • Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues, ensuring timely resolution and minimizing delays. **Qualifications** • Exceptional communication skills, with the ability to clearly and empathetically assist callers in both Spanish and English. • Basic understanding of employee benefits, insurance terminology, and related products/services, with a willingness to learn and grow in this area. • Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly. • Experience with office equipment and technologies (fax, copier, postage machines), with a strong understanding of their operation and maintenance. • Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor. • A team player who thrives in collaborative environments but can also work independently, with a strong sense of accountability and responsibility. **Why Join blithequark?** • Competitive salary + benefits, including a comprehensive health care plan (medical, dental & vision), training & development opportunities, and work-from-home arrangements. • Opportunities for professional growth and development within a supportive and dynamic team, with a focus on career advancement and skill-building. • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences, and a commitment to employee well-being and satisfaction. • Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees, with a focus on delivering exceptional customer service and support. **What We Offer** • A dynamic and supportive work environment, with a focus on teamwork, collaboration, and open communication. • Opportunities for professional growth and development, with a focus on career advancement and skill-building. • A comprehensive benefits package, including health care, training & development, and work-from-home arrangements. • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. • Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees. **How to Apply** If you are a highly motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity at blithequark. Please submit your resume and cover letter detailing your interest in the role, and how you can contribute to our team. We look forward to learning more about how you can make a real difference at blithequark. **Note:** This job posting is subject to change, and blithequark reserves the right to modify or cancel the position at any time. Apply for this job